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Group bookings

Travelling in a group of more than 9 has never been easier! Just follow the steps below to ensure smooth travels with us.

How to make a group booking


  1. Contact our Sales officer/Group Reservation officer at our Group Desk Line Number +6221-29270988 or E-mail us at for any information relating the fare or group reservation procedures.
  2. Herewith the detail of our Group Desk Operating hours of PT. Indonesia AirAsia as followed:
    • Monday to Friday : 9.00 AM to 18.00 PM
    • Saturday : 9.00 AM to 14.00 PM
    • Sunday and Public Holliday : CLOSED


  1. After receiving your request, we will give you the fare offering. Please kindly confirmed to us if you have agreed with our fare offering and our payment Term & Condition.
  2. After reservation made, we will immediately give the reservation confirmation and customer need to sign the form “Group Reservation Confirmation Form” and Pay Deposit and/or Pay Full Payment at or before the time considered.
  3. If we do not received at the time being considered, so that we have the right to cancel your seat reservation. Deposit or payment that we have received can not be refunded with any reason.
  4. The name passenger list with detail ID (KTP for domestic flight and Passport for international flight) need to be sent to AirAsia for the latest 14 days before departure date. If we do not receive the passenger name list on that time so that we also have the right to cancel your reservation
  5. Quote your BIG Shot ID to your travel agent to earn Big Points. Be a BIG Shot here to redeem your Big Points for free flights.


  1. To make payment using Visa or Master Card, kindly please contact our Group Desk line. The payment process with Credit Card the latest at 15.00 pm.
  2. Payment with Cash should be processed to AirAsia Bank Account via Permata Bank
  3. Payment by cash into AirAsia account at Permata Bank for the latest should be processed at 13.00 pm and need to be attached with the Bank Transfer Slip to be faxed to AirAsia Fax Number +6221-29270987 before 15.00 pm. Our Bank Information detail as followed:
    Bank Name : Bank Permata
    Account Name : PT Indonesia Airasia
    Account Number : 902185550
    Bank Address : Bintaro Sektor 7, Jakarta Selatan
  4. Payment Note should be written on the information line which is on the Bank Slip for reference with GRP format (Travel Name/Company Name), For Example :


Group Booking Terms and Condition

Reservations via Group Booking are followed by our terms and conditions which can be changed in anytime. Please contact us for further information

Deposit fee for group booking (AirAsia X’s flight: D7)

(per guest, non-refundable)

Country Currency Deposit
Malaysia RM International 170
Australia AUD International 75
China CNY International 396
Taiwan TWD International 1,710
UK GBP International 45