Web and mobile

You can now self check-in for flexibility and convenience!

Web check in and print your own boarding pass for a seamless flying experience. Kiosk check-in at klia2 will no longer be available in klia2 starting 22 Jun 2014, 10am until further notice. We would like to advise you to web check-in and print your boarding pass using your printer especially for those boarding domestic flights as a service fee will be charged to each guest who performs manual check-in at the airport counter.


  Web check-in Mobile check-in
Availability
before flight
AirAsia
14 days up to 1 hour before scheduled time of departure
AirAsia
14 days up to 1 hour before scheduled time of departure
AirAsia X
14 days up to 4 hours before scheduled time of departure
AirAsia X
14 days up to 4 hours before scheduled time of departure
Devices needed Printer or WAP enabled phone (image enabled) WAP enabled phone (image enabled)
Maximum no. of
check-in guests
50 9

All guests may enjoy Self Check-In except for:

Pregnant guests
Guest(s) travelling with infant(s)
Guest(s) with reduced mobility and those with special needs
Guest(s) aged below 16 years old and travelling alone
Guest(s) with a medical condition/illnesses
More than 9 guests travelling in one booking number via Mobile/Kiosk Check-In
Please proceed to our check-in counters.

After check-in

Changes allowed after Self Check-In:
Meals, Pick A Seat, flight change, upsize your Checked baggage and many others via Manage my booking.

 

For guests checking-in to Australia destinations

Self check-in boarding pass will be printed with a notification “THIS IS NOT A BOARDING PASS”.
This pass is not a valid boarding pass; guests must proceed to the document check/Baggage drop counter for Advance Passenger Processing (APP) approval after which a boarding pass will be issued.