Web and mobile

You can now self check-in for flexibility and convenience!

Web check in and print your own boarding pass for a seamless flying experience.


  Web check-in Mobile check-in
Availability
before flight
AirAsia
14 days up to 1 hour before scheduled time of departure
AirAsia
14 days up to 1 hour before scheduled time of departure
AirAsia X
14 days up to 4 hours before scheduled time of departure
AirAsia X
14 days up to 4 hours before scheduled time of departure
Devices needed Printer or WAP enabled phone (image enabled) WAP enabled phone (image enabled)
Maximum no. of
check-in guests
50 9

All guests may enjoy Self check-in except for:

Pregnant guests
Guest(s) travelling with infant(s)
Guest(s) with reduced mobility and those with special needs
Guest(s) aged below 16 years old and travelling alone
Guest(s) with a medical condition/illnesses
More than 9 guests travelling in one booking number via Mobile/Kiosk check-in
Please proceed to our check-in counters.

After check-in

Changes allowed after Self check-in:
Meals, Pick A Seat, flight change, upsize your Checked baggage and many others via Manage my booking.

 

For guests checking-in to Australia destinations

Self check-in boarding pass will be printed with a notification “THIS IS NOT A BOARDING PASS”.
This pass is not a valid boarding pass; guests must proceed to the document check/Baggage drop counter for Advance Passenger Processing (APP) approval after which a boarding pass will be issued.



For guests travelling from Singapore


Head straight to the gate with our Go-To-Gate service! If you are departing from Changi Airport, you can skip the long queues at the airport with this service. You can now have more time to shop or dine before catching your flight! Find out more about the eligibility requirements for Go-To-Gate here.