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Guests with medical condition/illness

To make air travel safe and comfortable, guests with medical conditions, unless otherwise determined by us, are required to produce a valid medical certificate dated no more than 7 days from the date of travel and sign a Limited Liability Statement upon check in confirming that they are fit to travel. Please refer to our Terms and Conditions of Carriage article 7.3

Definition of medical conditions/illnesses:

  • A pre-existing medical condition; or
  • An unstable medical condition; or
  • A recent illness, injury, surgery or hospitalization; or
  • Intention to seek treatment overseas; or
  • An infectious, contagious or chronic disease

Please note that due to our operational set up, we are not able to accept guests requiring a continuous flow of oxygen during the flight.

Medical conditions/illnesses that does not require proof of medical certificate:

As long as the condition or injury is stable and the guests feels well.

  • Paralysis
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson
  • Allergies to certain food
  • High blood pressure or high cholesterol
  • Diabetes
  • Blood disorders such as anaemia (provided no oxygen is required)
  • Epilepsy (only if you have not had a seizure within 24 hours prior to your flight departure time)
  • Arthritis
  • Insect bites
  • Minor injuries such as: toe and finger injuries; twisted ankles; pulled muscles; small cuts
  • Sunburn
  • Hepatitis B or C
  • Dengue fever
  • Viral Meningitis
  • Malaria
  • Cholera - when the symptoms have settled and guest feels well enough to travel and the public health authority in the destination country allows travel.
  • Hepatitis A - when guest feels well enough to travel
  • Shingles - if the rash is not weeping or is covered
  • Yellow Fever - Once the guest feels well enough to travel and the public authority in the destination country allows travel
  • Flu - once the symptoms have resolved


A guest also does not need to show any medical certificate for any of the following medical conditions/illnesses, as long as it has occurred more than three (3) months prior to the applicable flight departure date, is stable and the guest feels well (provided no oxygen is required during the flight):

  • A heart attack or angioplasty
  • Deep Vein Thrombosis (DVT) or Pulmonary Embolism (PE)
  • Stroke (CVA) or head injury
  • Surgery on the heart, chest or abdomen
  • Joint replacement or amputation

 

Medical conditions/illnesses that requires proof of medical certificate:

The following table includes, but not exhaustive, a list of infectious, contagious and chronic diseases that requires a medical certification. It also states the safe travel period.

Illness When may guests travel?
Chicken Pox 5 days after the rash first appeared, providing the spots are scabbed over
Measles 5 days after the rash first appeared
Mumps 5 days after the swelling first started
Rubella 5 days after the rash first appeared
Tuberculosis If medical certificate proves that the guest is not infectious
Whooping Cough

5 days after starting antibiotic treatment or 3 weeks after the onset of symptoms if not treated