Terms and conditions of carriage for AK flights

• "Baggage" or "baggage" means your personal property accompanying you in connection with your trip. Unless otherwise specified, it includes both your Checked and Unchecked Baggage;
• "Baggage Check" means a document issued to Passenger by us as a receipt for Checked Baggage and which relate to the carriage of Checked Baggage and includes the Baggage Identification Tag.
• "Baggage Identification Tag" means a document issued by us solely for identification of Checked Baggage.
• "Checked Baggage" means baggage of which we take custody and for which we have issued a Baggage Identification Tag; it is also sometimes referred to as "registered baggage".
• "Conditions of Contract" means those statements contained in or delivered with the Itinerary, identified as such and which incorporate by reference, these Terms & Conditions and notices available at our offices and check-in counters.
• "Connecting Time" means a time between the arrival of one flight to the departure of another flight for FLY-THRU flights which shall not be less than ninety (90) minutes and not more than six (6) hours apart. We reserve the right to revise the Connecting Time without prior advise due to airport restrictions imposed upon us by the airport operator and/or operational requirements.
• "Damage" includes death, bodily injury to a passenger, delay, loss, partial loss or other damage, arising out of or in connection with carriage or other services incidental thereto performed by us.
• "Electronic Coupon" means an electronic flight coupon or other value document held in our database.
• "Electronic Ticket" means the Itinerary issued by us or on our behalf, the Electronic Coupon and if applicable, a boarding document.
• "Flight Coupon" means that portion of the Ticket that bears the notation "good for passage" or in the case of an Electronic Ticket, the Electronic Coupon, and indicates the particular places between which you are entitled to be carried.
• "FLY-THRU" means flight transfer services for flights purchased under a single Itinerary wherein the arrival of the first flight and the departure of the subsequent flight is within the Connecting Time.
• “Guests”, "passenger"," you", "your" and "yourself" means any person, except members of the crew, carried or to be carried in an aircraft with our consent.
• "Itinerary" or “Travel Itinerary” means the document we issue to Passenger that includes the Passenger's name, flight information, booking number, Conditions of Contract and notices.
• "Route" means the flight from the airport at the point of origin to the airport at the point of destination.
• "Seat" means a seat in our aircraft.
• “SkyRider” means the club for children below the age of fourteen (14) years providing rewards, benefits, activities and giveaways to its members and with its official webpage at www.skyrider.airasia.com.
• “SkyRider Young Flyer” means services for the carriage of unaccompanied children aged between seven (7) and twelve (12) years who are SkyRider members on selected AirAsia flights.
• "Tariff" means our fares and charges published electronically or on paper.
• "Ticket" means the Itinerary and includes the Electronic Ticket and Electronic Coupon issued by us or on our behalf and including the Conditions of Contract and notices contained in it.
• "Terms & Conditions" means these Terms and Conditions of Carriage.
• "Unchecked Baggage", means any baggage other than Checked Baggage including all items brought by you into the aircraft cabin.
• "We", "our", "ourselves","us" and "Carrier" means AirAsia Berhad (284669-W).
• "Website" means the internet site www.airasia.com provided by us for the purpose of Passengers making online bookings and to access information about us.

• if a lower fare is available, the difference in fares will not be refunded to the passenger;
• if the new flight booked is in a higher fare class than that of the cancelled booked flight, the difference in fares shall be paid by the passenger before the cancellation or change can be made;
• the change is not confirmed until we issue you a new Itinerary and/or booking number.
• changes on route(s) are not allowed.

• carry you on the same ASR on the next available flight; or
• carry you on an ASR of equivalent value on the next available flight; or
• carry you on any randomly assigned seat on the next available flight whereby we will then refund you the ASR payment.

• changes in travel plans and travel cancellation
• loss, delay or damage to Baggage and/or personal possessions
• medical cost incurred including charges imposed by paramedics in cases of emergencies at ports of departure and arrival

1. if you attempt to check in inside forty-five (45) minutes* before your scheduled flight departure time;
2. if you fail to have proper identification or fail to identify yourself to our staff;
3. if you fail to have the proper documents, permits, visa, necessary for travel to a particular place or country;
4. if you have not fully paid any fare or other fees or charges due to us;
5. if you have been violent to our staff or caused disturbance at our counter or have abused our staff whether physically or verbally;
6. if the Government or other authorities prohibits your checking in or boarding the aircraft;
7. if in our judgment, you are not fit to travel due to drunkenness or any obvious adverse medical condition; and/or
8. if in our judgment, you are not medically fit to travel or your medical condition poses or could pose a danger or threat to the health of other passengers.

• carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your booking; or
• should you choose to travel at another time, retain the value of your fare in a credit account for your future travel provided that you must re-book within three (3) months therefrom.

1. such action is necessary for reasons of safety or security;
2. such action is necessary in order to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or over;
3. your conduct, status, age or mental or physical condition or the physical condition of your baggage is such:
   1. as to cause reasonable fear of harm, to other passengers or to our crew; or
   2. that you may pose a hazard or risk to yourself, other persons or to property;
4. you have committed misconduct on a previous flight and there is a reasonable likelihood that such conduct may be repeated;
5. you have not observed, or are likely to fail to observe, our instructions;
6. you have refused to submit to a security check;
7. the applicable fare or any charges or taxes payable have not been paid;
8. the payment of your fare is fraudulent;
9. you do not have the proper documents for travel;
10. the booking of our Seat has been done fraudulently or unlawfully or has been purchased from a person not authorized by us;
11. the credit card by which you paid for the fare has been reported lost or stolen;
12. the Itinerary or booking or Electronic Ticket is counterfeit or fraudulently obtained;
13. the Itinerary has been altered by anyone other than us or our authorized agent, or has been mutilated (in which case we reserve the right to retain such documentation); and/or
14. the person checking in or boarding cannot prove that he is the person named as the passenger on the Itinerary (we reserve the right to retain such Itinerary in this circumstance).

Passengers with reduced mobility/medical condition: For safety reasons AirAsia can carry only a maximum of 4 passengers per flight who have reduced mobility* provided that quadriplegic passengers are limited to not more than 2 per flight. Under certain circumstances we may require the passenger to travel with a companion. Please refer to 7.3.1 (Travel with a Companion).
* “reduced mobility” refers to paraplegic or quadriplegic passengers.

Unless otherwise determined by us, passengers with a medical condition / illnesses are required to produce a valid medical certificate dated no more than 7 days from the date of travel and sign a Limited Liability Statement upon check in confirming that they are fit to travel. For the safety of other passengers we reserve the right to deny boarding passengers suffering from infectious, contagious or chronic diseases at our sole discretion.

1. it is essential for safety; or
2. the passenger is unable to assist in his own evacuation from the aircraft; or
3. the passenger is unable to understand safety instructions.

1. Pregnancy up to 27 weeks (inclusive): Guest must sign AirAsia/AirAsia X Limited Liability Statement at the time of check-in to absolve AirAsia/Airasia X against any liabilities arising there from.
2. Pregnancy between 28 weeks to 34 weeks (inclusive):
   • Submission of an approved doctor's medical certificate required.
   • Doctor's medical certificate confirming the number of weeks of pregnancy and the certificate shall be dated not more than thirty (30) days from either the scheduled outbound or the scheduled inbound flight departure date as the case may be .
   • Guest must sign AirAsia/AirAsia X Limited Liability Statement at the time of check-in to absolve AirAsia/AirAsia X against any liabilities arising there from.
3. Pregnancy 35 weeks and above: carriage not permitted on AirAsia/AirAsia X.

Non-perishables:
Example chocolates, biscuits, crisps can be allowed in the cabin baggage provided they are not consumed onboard.

Perishables:
Are items that will spoil if kept under certain conditions, conditions such as, changes in temperature and humidity.
If we find perishables, example cooked food example rice, noodles, sandwiches, these items will not be allowed in the cabin baggage and guest must dispose the mentioned.

Fruits:
Allowed on board as cabin baggage provided the items are properly packed and sealed and not consumed onboard.

1. Any liability we have for Damage will be reduced by any negligence on your part which causes or contributes to the Damage in accordance with applicable law.
2. We will not be liable for Damage to Checked or Unchecked Baggage unless such Damage is caused by our negligence and such Baggage was within our control or custody.
3. Except in the case of an act or omission done with intent to cause Damage or recklessly and with knowledge that Damage would probably result, our liability in the case of Damage to Checked Baggage and Unchecked Baggage shall be limited to amount as provided for in the Fee Schedule. If the weight of the Baggage is not recorded on the Baggage Identification Tag, it is presumed that the total weight of the Checked Baggage does not exceed the applicable free baggage allowance for the class of carriage concerned. If in the case of Checked Baggage, a higher value is declared in writing pursuant to an excess valuation facility, our liability shall be limited to such higher declared value.
4. We will not be liable for any Damage arising from our compliance with applicable laws or Government rules and regulations or from your failure to comply with the same.
5. Except where other specific provision is made in these Terms & Conditions, we shall be liable to you only for recoverable compensatory damages for proven losses and costs in accordance with applicable law.
6. We are not liable for any Damage caused by your Baggage. You shall be responsible for any Damage caused by your Baggage to other persons or property, include our property.
7. We shall have no liability whatsoever for Damage to articles or items not permitted to be contained in Checked and Unchecked Baggage including but not limited to fragile or perishable items, items having a special value, such as money, jewellery, precious metals, computers, personal electronic devices, negotiable papers, securities, or other valuables, business documents, passports and other identification documents, title deeds or samples.
8. We are not responsible for any illness, or disability, including death, attributable to your physical condition or for the aggravation of such condition.
9. The contract of carriage including these Terms & Conditions and exclusions or limits of liability, applies to our authorized agents, servants, employees and representatives to the same extent as they apply to us. The total amount recoverable from us and from such authorized agents, servants, employees and representatives shall not exceed the amount of our own liability if any.
10. Nothing in these Terms & Conditions of the Conditions of Contract shall waive any exclusion or limitation of our liability under the Warsaw Convention or any other applicable Convention or applicable laws unless otherwise expressly stated by us.