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Get verified

Get yourself verified before any of your flights as we want you to have a great and smooth journey!

Why?

We need to confirm your identity with your travel documents (e.g: I.D, Passport, Driving license, etc) as a security measure for you.

What?

You will need the following documents for:-

Domestic flights

  • Identification Card/ Passport/ Driving license.
    Note: Driving license is not applicable in Malaysia
  • Birth certificate for infant and children

International flights

  • Passport with 6 months validity
  • Return/Onward ticket (if required)
  • Visa (if required)
Soft copies of any form of IDs are not acceptable.

If you do not have the necessary documents, we have the rights to refuse boarding to ensure the security of the other guests.

Who?

Everyone that is flying on any AirAsia or AirAsia X flights

When?

Document check needs to be done at the Document Check Counter 45 minutes before departure.

How?

AirAsia flights

You can head to the Baggage Drop/Document Check Counter at the departure hall or boarding gate.

AirAsia X (D7) flights

Due to visa/passport and immigration requirements; guest(s) are required to head to the Baggage Drop/Document Check Counter before proceeding to the boarding gate.

 

  Document verification
WITHOUT checked baggage
Document verification
WITH checked baggage
  Proceed to Document Check Counter Proceed to Baggage Drop Counter
AirAsia Between 3 hours - 45 minutes before departure
AirAsia X Between 3 hours - 1 hour before departure

Note: Please proceed to Baggage Drop Counter at the stations which do not have dedicated Document Check Counter.

I've been verified, now what?

Then you're all set! Enjoy your flight and thank you for choosing AirAsia.