Grievance Redressal

We appreciate that you may have queries, feedback and suggestions with regards to your AirAsia India experience.

For general information, we request you to kindly refer to AskAirAsia. You could also contact us through Live Chat or Twitter for instant assistance. Alternatively, you could write in to us through the e-form and our Customer Care team will endeavour to respond to you within 5 working days.

All letters could be directed to our office address:
Customer Care
AirAsia India Pvt. Ltd.,
Anna International Terminal,
2nd Floor, Chennai Airport,
Chennai – 600027.

We endeavour to resolve any concerns that you may have through our Customer Care Department as the first point of contact. However, if you are not satisfied with any resolution provided through Customer Care, and still wish to escalate your issue, you could write in to Mr. Rodney Shiri at NodalOfficer_IN@AirAsia.com.
For further escalations, you could contact Mr. Gaurav Rathore at Appellate_IN@AirAsia.com.

Any action sought to be brought against AirAsia India shall be brought at Mumbai/Chennai.