Grievance Redressal

We appreciate and look forward to receiving valuable feedback from our guests with regards to your AirAsia India (i5) flying experience. We endeavor to respond to all your feedback, compliments, queries, suggestions and, if any, complaints.

For general information, we request you to kindly refer to AskAirAsia.

If you can't find what you're searching for or if this does not answer your question, we encourage you to connect with us through our Customer Care department as the first point of contact for quick and effective addressal of your feedback.

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Our Customer Care team will endeavour to respond to you within 5 working days.
 

All letters could be directed to our office address:

Customer Care
AirAsia India Pvt. Ltd.,
Anna International Terminal,
2nd Floor, Chennai Airport,
Chennai – 600027.

However, if you are not satisfied with the resolution provided or for escalations pertaining to Civil Aviation Requirement, Section -3, Air Transport, Series M, Part IV, you could contact the Nodal Officer, Mr. Rodney Shiri along with your Customer Care case reference number at:
• E-Mail: NodalOfficer_IN@AirAsia.com
• Tel: +91-80-47406853
• Timings: Monday to Friday (0930 Hrs. – 1730 Hrs.)

In case the issue is not responded to within 15 days of escalation, the matter can be further escalated to the Appellate Authority, Mr. Riaz Khambata at:
• E-Mail: Appellate_IN@AirAsia.com
• Tel: +91-80-47406852
• Timings: Monday to Friday (0930 Hrs. – 1730 Hrs.)

In case of non-redressal of the matter within 30 days, you may escalate the issue to the DGCA Public Grievance Officer – Mr. Lalit Gupta at sugam.dgca@nic.in

Please note that the escalation mechanism is solely intended to resolve grievances pertaining to DGCA India’s Civil Aviation Requirement, Section -3, Air Transport, Series M, Part IV in an amicable way, and we request you to direct all other feedback to our Customer Care department through the e-form.

Any action sought to be brought against AirAsia India shall be brought at Mumbai/Chennai.