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Flight option guide for flight cancellations

Thank you for choosing AirAsia.

We regret to inform our AirAsia Japan flights below have been canceled.

Flights Destination Dates
JW893 / JW892 Tokyo (NRT) – Seoul (ICN) 22 - 28 Jun 2013
JW889 / JW888 Tokyo (NRT) – Busan (PUS) 21 Jun 2013
29 Jun to 2 July 2013



Affected guests will have the option of:

  1. Complimentary flight move – to fly between 14 Jun and 9 Jul 2013 for the same destinations [Please refer to schedule below for flight availability]
  2. Credit shell/Credit account – for the full value paid with ninety (90) days validity for purchases on airasia.com
  3. Full refund

For Credit Shell or Refund requests, please proceed to our service counter at the airport or click “e-Form” to send an online request to us.

Kindly include the information below in when filling in your request:
※Case category: Customer Request | Type: Preflight
※Please enter your Booking number, flight number and flight date

Should you require further assistance, please contact us through Call Center:
Japan - Domestic Calls Only
0570-200-858   |   10:00AM-18:00PM   【Mon-Fri (Except Public Holidays)】 (Chargeable)
0120-963-516   |    8:00AM-17:00PM    【Mon-Fri】

Korea - Domestic Calls Only
00798-1420-69940   |   8:00AM-17PM   【Mon-Fri】

Flight availability schedule

Segment Flight no. / Date June July
14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9
Narita
- Incheon
JW891/ JW890 - - - - - - - o - - - - - - - o o o o o o o o o o o
JW893/ JW892 o o o o o o o o o o o o o o o o o o o
Narita
- Busan
JW885/ JW884 o o o o o o o - - - - - - - - - - - - - - - - - - -
JW889/ JW888 - - - - - - - - - - - - - - o o o o o o o
  • 〇 Operation day ←Available change to these flights
  • × No operation day
  • - No schedule dat

We apologize for the inconvenience caused.