AirAsia Allstars from various departments join forces to assist guests Sepang, 11 MAY 2014
AirAsia deployed 350 volunteers to assist guests at klia2 airport. AirAsia Allstars (employees) from various departments join forces to assist guests at the newly launched airport.
An initiative led by the AirAsia People Department, volunteers are divided into four shifts which start as early as 5am and ends at 12am daily, including weekends.
Adzhar Ibrahim, AirAsia Group Head of People Department said “AirAsia volunteers are a dedicated team whose mission is to provide a helping hand to our guests travelling in and out of klia2 airport. For the past three days, our volunteers served as information resource specialists equipped to assist passengers with finding their way, gate locations, flight status, baggage claim, ground transportation and general enquiries”.
Identified by their distinctive red T-shirts, AirAsia volunteers can be found at various points located klia2 airport as well as Gateway mall.
A volunteer, Yvonne Lady Diana ak John Brian Anthony from the airline’s Corporate Culture Department said, “Majority of guests were unfamiliar of the new airport and had no idea where to go; and found the signages confusing. It is our job as volunteers to ensure that they go to the right place.
Another volunteer, AirAsia Pre-Flight Department employee Elizabeth Soon Sze Chin said, “Among the regular advice given to guests is to get to their respective departure gate on time, as some do get distracted by the various shopping outlets available here at klia2 and loses track of time. Unlike the LCCT, it takes more time to get from one point to the other and guests need to plan their time properly.
The volunteers consist of AirAsia corporate and non-operations staff, who willingly offered their
services to complement and assist the airline’s Ground Services staff working at the new airport, to
ensure smooth flow of operations and passenger movement.
When the airline’s People Department opened the registration for volunteers, it received
overwhelming response from AirAsia Allstars from all over Malaysia, including Thailand and Indonesia.
The number of volunteering requests even exceeded the actual total needed by the airline.
Their readiness to help fellow colleagues reflects AirAsia’s high camaraderie spirits and family values,
setting the airline apart from the rest of the field.
The volunteering exercise even provides a great experience to many AirAsia employees. One of them,
Chua Cher Lin from the airline’s People Department said, “We are excited to be volunteers as it
gives us the opportunity to interact with our guests and to make new friends. It gives us great
pleasure to present a great and memorable flying experience to all our guests.”
The volunteering program will continue for the next one month, a mark of commitment by the airline
and its dedicated employees in ensuring a smooth flow of operations at the new klia2.