AirAsia Asean Pass Terms and Conditions

Purchasing Pass

  1. AirAsia Asean Pass and AirAsia Asean Pass + (the “Pass” or “Passes”, as applicable) are available for purchase online on www.airasia.com.
  2. Guest must login to AirAsia BIG Shot account to purchase the Passes.
  3. A guest may purchase a minimum of one (1) Pass and a maximum of five (5) Passes in a single session.
  4. Guest may purchase the Pass in the currency available at the time of purchase.
  5. Once purchase of the Pass is confirmed, it cannot be cancelled and any payment made is not refundable.

Managing Pass

  1. Guest must login to AirAsia BIG Shot account to manage the Pass on www.airasia.com.
  2. Each Pass must be nominated to (one) 1 traveller only and the traveller must be 12 years old and above.
  3. The Pass can be assigned to another person other than the purchaser.
  4. One (1) traveller can be assigned to more than one (1) Pass.
  5. While nominating the Pass, all guest details (i.e. name and date of birth) must be as per passport or identity card. These details will be used for booking during redemption process.
  6. The guest details cannot be changed once you have redeemed a flight using the Pass.

Validity

  1. Before redemption: Pass will be valid for 1 year (365 days) from date of purchase.
  2. After redemption:
    1. AirAsia Asean Pass: Must complete all travels within 30 days from first redeemed flight date
    2. AirAsia Asean Pass + : Must complete all travels within 60 days from first redeemed flight date
  3. The Pass is valid until the expiry date stated on the Pass after which it shall expire.
  4. The expiry date of the Pass is based on Malaysia’s local time (GMT+8).
  5. The validity period of the Pass cannot be extended.
  6. No refund for any expired and unutilised Pass(es) and credit(s).

Redeeming Pass

  1. Guest must login to AirAsia BIG Shot account to redeem the Pass on www.airasia.com.
  2. The Passes are redeemable only on flights available on the AirAsia Asean Pass redemption portal.
  3. The Pass cannot be redeemed offline at airport ticket counters, call centre or travel agents.
  4. Each flight will need to be redeemed at least fourteen (14) days before the flight departure date.
  5. Flight can be redeemed as one way or return trip.
  6. Repetition on similar route is not allowed.
  7. Travel validity of the Pass will be 30 days for AirAsia Asean Pass and 60 days for AirAsia Asean Pass +, as may be applicable, from the departure date of the first redeemed flight (“Travel Validity Period”). Redemption of the subsequent flight for departure earlier than the first redeemed flight or later than the applicable Travel Validity Period is not allowed.
  8. Flight redemption is limited and subject to seat availability. A seat may not be available on every flight or day, ie due to high demand at times such as weekend, public holiday, school holiday, etc.
  9. Credit of the Pass can only be redeemed for base fare of the flight.
  10. All taxes (i.e. Airport tax and fee, VAT, GST, etc) are payable upon flight redemption.
  11. The credits in one Pass cannot be combined with other Pass. Guests are advised to redeem suitable flight routes in order to fully utilise credit of the Pass.
  12. AirAsia shall not be responsible or liable for any damages incurred or suffered by you in the following circumstances:
    1. Your purchase, redemption and/or use of the Pass;
    2. Undeliverable or not received Pass due to inaccurate delivery information;
    3. Inability to use the Pass due to lost or misplaced password; or
    4. Unauthorized use of the Pass by any person(s) not approved by you.
  13. Guests are responsible for obtaining and must possess and have available for presentation as required by the relevant authorities all entry and exit, health and other documents required by law, regulations, order, demands or requirements of the countries flown from, into or over.

Confirmation of redemption/booking

  1. Once flight is successfully redeemed and booking is confirmed, the booking shall be subject to the AirAsia Terms and Conditions of Carriage, available on www.airasia.com as may be amended from time to time.
  2. For clarity purposes, any changes to the booking, i.e. flight cancellation, flight change, the AirAsia Terms and Conditions of Carriage, as may be amended from time to time shall apply.

General terms

  1. The Pass cannot be exchanged for cash or any other products in kind.
  2. AirAsia has the right to reject any claims that do not conform to these Terms and Conditions.
  3. These Terms and Conditions will prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional materials regarding the Pass.
  4. AirAsia reserves the right at its absolute discretion to vary, delete or add to any of these Terms and Conditions and/or substitute or replace the Pass with another product or program of equivalent value from time to time without any prior notice.
  5. By purchasing and utilizing the Pass, you agree to be bound by these Terms and Conditions as well as AirAsia’s Terms & Conditions of Carriage as may be amended from time to time.
  6. For purposes of these Terms and Conditions “You” shall mean the beneficiary of the Pass and shall include both the purchaser and/or user of the Pass.
  7. You agree to hold harmless, defend and fully indemnify AirAsia from and against all losses (including loss of opportunity and consequential loss arising therewith), damages, expenses and all third party actions, proceedings, claims, demands, costs (including without prejudice to the generality of this provision, the legal cost of each other, personal injuries, death, loss or destruction of property, rights of publicity or privacy, defamation), awards and damages that may arise as a result of the use purchase of this Pass.