Call centre

Calling from Service Contact number Opening hours
Australia AirAsia & AirAsia X flights 1300 760 330 24 hours
Monday to Sunday
China AirAsia & AirAsia X flights +86 20 2281 7666 8am - 9pm (GMT+8)
Monday to Sunday
Hong Kong AirAsia & AirAsia X flights +852 3112 3222 8am - 9pm (GMT+8)
Monday to Sunday
Indonesia AirAsia & AirAsia X flights +62 21 2927 0999 6am - 10pm (GMT+7)
Monday to Sunday
India AirAsia & AirAsia X flights 1860 500 8000 8am - 9pm (GMT+5:30)
Monday to Sunday
Japan AirAsia & AirAsia X flights 0120-963-516 8am – 5pm (GMT+9)
Monday to Friday
Macau AirAsia & AirAsia X flights 080 0912 8am - 9pm (GMT+8)
Monday to Sunday
Malaysia AirAsia X Premium Line

Available from Malaysian telco – Telekom, Celcom, Maxis & DiGi
Charge: RM 1.95 per minute

This service is to cater for AirAsia X Guests only. For any other AirAsia related queries, please logon to AskAirAsia.com for answers.
600 85 8888 9am - 6pm (GMT+8)
Monday to Sunday
Philippines AirAsia and ZestAir +632 742 2742 7am - 11pm (GMT+8)
Monday to Sunday
Singapore AirAsia X Premium Line

This service is to cater for AirAsia X Guests only. For any other AirAsia related queries, please logon to AskAirAsia.com for answers.
+65 6307 7688 9am - 6pm (GMT+8)
Monday to Sunday
South Korea AirAsia & AirAsia X flights 00798 1420 69940 8am – 5pm (GMT +9)
Monday to Friday
Saudi Arabia AirAsia & AirAsia X flights 8008449458

8008500001 (For Guests using Zain as their Telco service provider)
8:00am to 6:00pm (GMT+3)
Saturday to Thursday
Taiwan AirAsia & AirAsia X flights 008 0185 3031 (toll free) 8am - 9pm (GMT+8)
Monday to Sunday
Thailand AirAsia & AirAsia X flights +66 2 515 9999 8am - 9pm (GMT+7)
Monday to Sunday

Note: AirAsia flights operated by Malaysia AirAsia, Thai AirAsia, Indonesia AirAsia, AirAsia India, Philippines AirAsia and AirAsia Zest. AirAsia X flights operated by AirAsia X Berhad and Thai AirAsia X.