Effective 25 Oct 2013, the joint venture partnership between AirAsia and ANA will be dissolved. Thus, the services that are affected by this dissolution are as follows.
||Date of closure
|AirAsia Japan E-Form
||18 Oct 2013
|AirAsia Japan Call Center
||25 Oct 2013
|AirAsia Japan Live Chat
On 26 Oct 2013 onwards, please use the following contact points:
- Call center
Japanese: AirAsia call center （0120-963-516）
Open 8am-5pm (GMT+9) Monday to Friday
Other language: No change
AirAsia customer care will receive and reply for your enquiry.
If there are any AirAsia Japan cancellation/delay we will still support for effected customer. If you currently have a refund request or any other enquiries about AirAsia Japan, please contact us by 25 Oct 2013.