AirAsia Japan change of Contact Center

Effective 25 Oct 2013, the joint venture partnership between AirAsia and ANA will be dissolved. Thus, the services that are affected by this dissolution are as follows.

Service Date of closure
AirAsia Japan E-Form 18 Oct 2013
AirAsia Japan Call Center 25 Oct 2013
AirAsia Japan Live Chat


On 26 Oct 2013 onwards, please use the following contact points:

  • Call center
    Japanese:  AirAsia call center (0120-963-516)
    Open 8am-5pm (GMT+9) Monday to Friday
    Other language: No change
  • E-form
    AirAsia customer care will receive and reply for your enquiry.

If there are any AirAsia Japan cancellation/delay we will still support for effected customer. If you currently have a refund request or any other enquiries about AirAsia Japan, please contact us by 25 Oct 2013.