AirAsia Indonesia will withdraw operations for its 3x weekly Bandung - Penang, Malaysia flights effective 2 October 2012 as part of the airline's realignment of its business plans. Affected guests who have booked flights on this route will be informed by our customer service personnel about the suspension as well as the options available to them. Guests will be offered the following options:
- A credit shell for the value that they paid with a validity of 3 months.
- A complimentary change of flight from Jakarta - Penang without any additional charges for flight only.
- Move their flights to an earlier date to or from Bandung or Penang without any extra charges and subject to availability.
For further information kindly contact AirAsia Indonesia Jakarta call center at (021) 29270999 or Bandung at (022) 8606002.