With effect from 2 November 2009, a processing fee is now applicable for all online payments made via credit, debit or charge cards. Please see below for more details on the fee.

What is processing fee?

A processing fee is charged when payment is made through credit, debit or charge cards. The fee is charged per guest per way and only applies to the initial booking. Any changes or addition to existing booking is excluded from the processing fee.The fee is non-refundable

Why is the fee introduced?

To ensure that our guests are provided a comfortable and safe booking environment AirAsia has invested substantially to expand, implement and maintain our online payment systems and especially, to upgrade, enhance and improve the security features for online credit, debit and charge cards payments. The processing fee is to subsidize the costs of the payment systems.

Are there other payment options which do not attract a processing fee?

Yes, the processing fee does not apply to direct debit payments.