We love giving our guests low fares to wonderful destinations across Asia & Australia! To help speed up your booking process, we’ve identified some common issues and came up with a simple guide to help you secure your low fares easier!
1. Speed up your booking process by registering as an AirAsia BIG Member
Breeze through the payment process with BIG Paay. When you sign up as an AirAsia BIG Member, you can add up to 3 credit or debit card details to your account to enjoy a one-click checkout process. This means, you’re more likely able to secure our free seats and low fares faster than anyone else! Learn more about BIG Paay.
If you encounter any payment error, you can always log in to your account and click ‘My Bookings’ to complete your payment without having to re-book your flight.
Sign up as an AirAsia BIG Member now!
2. Use the recommended browser to book your flights!
3. Plan your trip in advance
- Have a few back-up travel plans. If plan A doesn’t work, at least you have back-up plans and you’ll save the hassle of planning from scratch again.
- Have the full names and date of birth of all guests ready for a faster booking process.
- You can even pre-fill your favourite travel buddies’ details under My Friends & Family in My Profile to save more time!
4. When all else fails, go mobile!
|| Did the ‘Waiting Room’ appear one too many times? Try going mobile. Just log on to mobile.airasia.com on your mobile devices or use the AirAsia Mobile App to book with ease! Learn more about the app here.
Scan & download the app now
Scan the QR code with your Android or iOS mobile devices and you can start planning your next holiday with us!
5. Secure your flights first. You can add on anytime!
Just head on to Manage My Booking to do all these and more!
- Upsize your baggage allowance – 4 hours before flight
- Pick A Seat – 4 hours before flight
- Pre-book hot meals – 24 hours before flight
6. Important things to note:
- You will only have up to 10 minutes each at the ‘Search’ and ‘Search Flights’ pages. Linger any longer and you will be redirected to the ‘Waiting Room’
- Do NOT attempt to open multiple tabs using the same browser to search for fares as it will not allow you to proceed with booking/payment. You may end up with the wrong travel date!
- Make sure you have disabled any pop-up blockers to ensure a smooth payment process.
- You will be directed to the ‘Waiting Room’ when your search needs a little more time. So don’t refresh your browser when you’re in there or you’ll enter a whole new ‘Waiting Room’.