SEPANG, 21 MAY 2014
AirAsia will be withdrawing 3x weekly flights from Miri – Terengganu effective 1st June 2014 due to commercial reasons.
Guests that are affected by the withdrawal of this route will be offered options to alleviate any inconvenience that might occur and each affected guest will be notified via their registered member email account, as well as an SMS notification of the route suspension. AirAsia’s customer service personnel will also notify each affected guest via phone on the options available to them.
AirAsia strongly urges all guests to keep their email addresses and mobile numbers with their country code prefix updated in their AirAsia member profiles to ensure that the airline can reach them to assist them.
Affected guests will be able to choose the below options:
- Move their flights to an earlier date to or from Miri or Terengganu without any extra charges and subject to availability, OR
- Be offered a credit shell for the value that they paid with a validity of 180 days, OR
- Full refund
Guests can also get in touch with AirAsia’s Customer Care Team via social media by simply tweeting to twitter.com/AskAirAsia for further enquiries about this route suspension.