Call centre

Calling from Service Contact number Opening hours
Australia AirAsia X flights

Our hotline is dedicated to serve AirAsia X guests on flights with the airline code D7. For all other flights, please visit www.askairasia.com or contact us via Live Chat or e-Form.

+61 2 8188 2133

9am – 6pm
(GMT +10)
Monday to Friday
China AirAsia & AirAsia X flights +86 512 8555 7711


8am - 9pm (GMT+8)
Monday to Sunday
Hong Kong AirAsia & AirAsia X flights +852 3013 5060


8am - 9pm (GMT+8)
Monday to Sunday
Indonesia AirAsia & AirAsia X flights +62 21 2927 0999
+62 804 1333 333
6am - 10pm (GMT+7)
Monday to Sunday
India AirAsia & AirAsia X flights 1860 500 8000 Open 24 hours
Monday to Sunday
Japan AirAsia X flights

Our hotline is dedicated to serve AirAsia X guests on flights with the airline code D7 and Thai AirAsia X guests on flights with the airline code XJ. For all other flights, please visit www.askairasia.com or contact us via Live Chat or e-Form.

+81 50 6864 8181

8am – 5pm (GMT+9)
Monday to Friday
Macau AirAsia & AirAsia X flights +853 6262 6352


8am - 9pm (GMT+8)
Monday to Sunday
Malaysia AirAsia X Premium Line

Available from Malaysian telco – Telekom, Celcom, Maxis & DiGi
Charge: RM 1.95 per minute

Our hotline is dedicated to serve AirAsia X guests on flights with the airline code D7. For all other flights, please visitwww.askairasia.com or contact us via Live Chat or e-Form.
1600 85 8888 9am - 6pm (GMT+8)
Monday to Friday
New Zealand AirAsia X Premium Line

Our hotline is dedicated to serve AirAsia X guests on flights with the airline code D7. For all other flights, please visit www.askairasia.com or contact us via Live Chat or e-Form.
+64 9 887 6920 9am - 6pm (GMT+12)
Monday to Friday
Philippines AirAsia and Philippines AirAsia flights +632 722 2742 7am - 11pm (GMT+8)
Monday to Sunday
South Korea AirAsia X & Philippines AirAsia flights

Our hotline is dedicated to serve AirAsia X guests on flights with the airline code D7, Thai AirAsia X guests on flights with the airline code XJ and Philippines AirAsia guests on flights with the airline code Z2. For all other flights, please visit www.askairasia.com or contact us via Live Chat or e-Form.

050 4092 00525

8am – 5pm
(GMT +9)
Monday to Friday
Taiwan AirAsia & AirAsia X flights +886 2 8793 3532


8am - 9pm (GMT+8)
Monday to Sunday
Thailand AirAsia & AirAsia X flights +66 2 515 9999 8am - 9pm (GMT+7)
Monday to Sunday