With your mobile phone, you can now check-in from almost anywhere. Opt for Mobile Check-In:

• 7 days prior and up to 45 minutes (AirAsia flights)
• 7 days prior and up to 4 hours (AirAsia X flights)

before the scheduled departure time with Mobile Check-In.

This service is available for all Internet-enabled mobile phones. Guest(s) will be able to print their boarding pass(es) using the 2D barcode scanners or Self Check-In Kiosks at the airport. To check-in via mobile go to mobile.airasia.com.

Guest(s) using Androids, BlackBerrys or iPhones can download AirAsia’s Mobile Check-In application to check-in via mobile http://www.airasia.com/sg/en/aam_home.html

Before you proceed, do take note that the following guest(s) will NOT be able to utilise our Mobile Check-In services.

• Guest(s) travelling with infant(s)
• Guest(s) with reduce mobility and those with special needs
• More than 9 guest(s) under one booking number

Self Check-In FAQ


Self Check-In kiosks are available at the following airports ONLY:

 

 

Malaysia LCCT-Kuala Lumpur, Thailand Bangkok, Phuket, Chiang Mai, Hat Yai Indonesia Jakarta , Bali

Malaysia Alor Setar, Johor Bahru, Bintulu, Kota Bharu, Kuching, Labuan, Langkawi, Miri, Penang, Sibu, Sandakan, Kuala Terengganu, Kota Kinabalu, Tawau Thailand Chiang Rai, Udon Thani, Krabi, Surat Thani Indonesia Balikpapan, Banda Aceh, Makassar, Palembang, Jakarta, Bali, Medan, Pekanbaru, Surabaya, Padang, Bandung Brunei Brunei Philippines Clark

Indonesia Bali, Jakarta, Bandung, Medan, Yogyakarta Singapore Singapore

Malaysia LCCT-Kuala Lumpur, Alor Setar, Johor Bahru, Bintulu, Kota Bharu, Kuching, Labuan, Langkawi, Miri, Penang, Sibu, Sandakan, Kuala Terengganu, Kota Kinabalu, Tawau Brunei Brunei Thailand Bangkok, Phuket, Chiang Mai Singapore Singapore

Scan your check-in barcode or enter your check-in code at the Self Check-In kiosk or through our 2D barcode scanners to obtain your Boarding Pass (kiosks & scanners are only available at selected airports).

Your boarding pass is not a valid pass until your travel documents are checked and your boarding pass verified and stamped at designated document check counters at the airport.

Check-in procedures may vary according to airport. Kindly ensure compliance to Article 6.5 and 6.6 of our Terms and Conditions of Carriage. It is your responsibility to meet the stipulated timelines

AirAsia Flights

Baggage Drop/Travel Document Check counter is available at all airports. Counter opens two (2) hours and closes forty five (45) minutes before the scheduled time of departure

AirAsia X Flights

Baggage Drop/Travel Document Check counter is available at all airports. Counter opens three (3) hours and closes sixty (60) minutes before the scheduled time of departure.