Sepang, 21 May 2012
AirAsia is withdrawing operations for its 7x weekly Kuala Lumpur – Solo, Indonesia flights effective 2nd September 2012 as part of the airline's realignment of its business plans. Affected guests who have booked flights on this route will be contacted by our customer service personnel to inform them about the suspension as well as the options available to them. Guests will be able to:
- Be offered a credit shell for the value that they paid with a validity of 3 months OR a full refund.
- Be offered a complimentary change of flight from Kuala Lumpur – Solo to Yogyakarta or Semarang instead, without any additional charges for flight only.
- Move their flights to an earlier date to or from Kuala Lumpur or Solo without any extra charges and subject to availability.
The route suspension is in line with AirAsia Group's business plan to realign and strengthen AirAsia Indonesia's operations. More connectivity will be allocated for routes between Kuala Lumpur and other destinations in Indonesia soon.
Guests can also get in touch with AirAsia via social media by simply tweeting AirAsia at twitter.com/AskAirAsia for further enquiries about this route suspension.