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AirAsia | FAQ
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You are welcome to search our Frequently Asked Questions (FAQ).
You can search via our FAQ category
 

Please refine your search by using keyword eg: luggage.
 
To view the answer, click on the question link.
List of our featured FAQ's :
When do I need to check-in for my flight?
When do I receive my tickets for the AirAsia flights that I have booked?
I was given a case number instead of a confirmation to my flight. Is my booking successful?
Free Baggage Allowance
Cancellation, Changes of Schedules
I booked my flight before 13th January 2009 and paid 2 Checked Baggage Handling fee. How will this affect me?
Can I add my infant's name to my reservation?
What is AirAsia X?
Where does AirAsia X fly to?
I am interested in your safety placement card. Can you send me one?
What is the benefit of becoming AirAsia X Online Member?
How do I request for airport tax refund for the flight that I have missed?
What is my baggage allowance?
Where do I find baggage charges for additional weight?
If I have purchased 25 kg but decide to change to 15 can I receive a refund?
Will fresh or frozen seafood be accepted on board?
What are the allowable luggage dimensions and weight for Hand Carry & Checked Baggage?
How many pieces of hand carry luggage can I carry on board the flight?
What infant travel documents do I need to take with me?
Web Check In
Can I pre-allocate my seat?
Can I choose seats which are not together?
Does AirAsia X publish any in-flight magazine?
What information is required to track my delayed luggage status report online?
Where can I obtain my PIR number?
Occasionally, my attempt to book online triggers a web error message; why is that?
How do I change the name of the person booked on to a flight?
How do I track my delayed baggage status online?
Which airport does AirAsia fly to in Bangkok?
How can I make a flight change?
What time is check-in?
How do I book a flight?
What is Convenience Fee?
What happens if my flight is cancelled/Change of Schedule?
Where does AirAsia and AirAsia X fly to? Please name the destinations.
Can I add my infant's name to my booking?
I am interested in your safety placement card. Can you send me one?
Does AirAsia X sell gift vouchers?
What is the benefit of becoming AirAsia X’s online member?
How can I register to be AirAsia X’s online member?
How do I request for an airport tax refund for the flight that I have missed?
Can guests share baggage allowance if they are in the same booking number?
What is my baggage allowance?
Where do I find baggage charges for additional weight?
If I have purchased 25 kg but decide to change to 15 kg, can I receive a refund?
Will fresh or frozen seafood be accepted on board?
How many pieces of hand carry luggage can I carry on board the flight?
I have made a booking and would like to purchase a higher tier of checked baggage weight. Can I make this change before check-in?
What travel documents do I need for my infant?
Does AirAsia X allow expectant mothers to fly?
If I have an alias, which name should I use during booking?
While booking, should the name I use be the identical to what’s stated on my passport?
If I have made a mistake in entering my name, how do I make amendments?
How do I select my own seats from a seat map for AirAsia X flights?
If my checked baggage weighs more than the weight I have pre-booked, how much will I be charged?
If I allow a name change, how will it affect my pre-booked Supersize Baggage fee?
Is my pre-booked Supersize Baggage fee transferable to another guest?
What is the maximum amount of checked baggage allowance that I can pre-book online?

Please search our FAQs for answers to the most frequently asked questions. In the event our FAQ does not answer your enquiry, please call our helpline at +603 2171 9222 or click on the following link for contact numbers of the Call Centre in your area.
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