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AirAsia | FAQ
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You are welcome to search our Frequently Asked Questions (FAQ).
You can search via our FAQ category
 

Please refine your search by using keyword eg: luggage.
 
To view the answer, click on the question link.
List of our featured FAQ's :
Occasionally, my attempt to book online triggers a web error message; why is that?
How do I change the name of the person booked on to a flight?
Which airport does AirAsia fly to in Bangkok?
How can I make a flight change?
When do I need to check-in for my flight?
How do I book a flight?
If my checked baggage weighs more than the weight I have pre-booked, how much will I be charged?
Cancellation, Changes of Schedules
I am interested in your safety placement card. Can you send me one?
What is the benefit of becoming AirAsia X’s online member?
Where does AirAsia and AirAsia X fly to? Please name the destinations.
I booked my flight before 13th January 2009 and paid 2 Checked Baggage Handling fee. How will this affect me?
How do I request for an airport tax refund for the flight that I have missed?
Can I add my infant's name to my reservation?
What is AirAsia X?
I am interested in your safety placement card. Can you send me one?
What is the benefit of becoming AirAsia X Online Member?
How do I request for airport tax refund for the flight that I have missed?
Will fresh or frozen seafood be accepted on board?
How many pieces of hand carry luggage can I carry on board the flight?
What is my baggage allowance?
Where do I find baggage charges for additional weight?
If I have purchased 25 kg but decide to change to 15 can I receive a refund?
Will fresh or frozen seafood be accepted on board?
What are the allowable luggage dimensions and weight for Hand Carry & Checked Baggage?
How many pieces of hand carry luggage can I carry on board the flight?
What infant travel documents do I need to take with me?
Does AirAsia X allow expectant mothers to fly?
Web Check In
If I have made a mistake in entering my name, how do I make amendments?
Can I pre-allocate my seat?
How do I select my own seats from a seat map for AirAsia X flights?
Can I choose seats which are not together?
Does AirAsia X publish any in-flight magazine?
Can I add my infant's name to my booking?
How do I track my delayed baggage status online?
What information is required to track my delayed luggage status report online?
Where can I obtain my PIR number?
What time is check-in?
When do I receive my tickets for the AirAsia flights that I have booked?
I was given a case number instead of a confirmation to my flight. Is my booking successful?
Free Baggage Allowance
What happens if my flight is cancelled/Change of Schedule?
Where does AirAsia X fly to?
Does AirAsia X sell gift vouchers?
How can I register to be AirAsia X’s online member?
I have made a booking and would like to purchase a higher tier of checked baggage weight. Can I make this change before check-in?
Can guests share baggage allowance if they are in the same booking number?
What is my baggage allowance?
Where do I find baggage charges for additional weight?
If I have purchased 25 kg but decide to change to 15 kg, can I receive a refund?
What travel documents do I need for my infant?
If I have an alias, which name should I use during booking?
While booking, should the name I use be the identical to what’s stated on my passport?
Is my pre-booked Supersize Baggage fee transferable to another guest?
If I allow a name change, how will it affect my pre-booked Supersize Baggage fee?

Please search our FAQs for answers to the most frequently asked questions. In the event our FAQ does not answer your enquiry, please call our helpline at +603 2171 9222 or click on the following link for contact numbers of the Call Centre in your area.

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