At AirAsia, we strive to give our guests the highest standard of service at the lowest fares. But this is never done at the expense of the safety of our guests. Because we know that the quality of our service will affect our guests, we make every effort to ensure that they measure up to your expectations and value for your travel plans.
In accordance with industry standards, an 'on-time' departure is one that departs from the designated bay no more than 15 minutes from the scheduled departure time.
