AIRASIA GOINSURE ACTIVE SHIELD AirAsia GoInsure Active Shield Product Description Be proactive! Take the first step to keep you and your family safe against life’s unpredictability. Do what’s wise - ensure that you have a comprehensive insurance policy that you can fall back on regardless of where you are. Get the AirAsia Value Protection Plus and AirAsia Active Shield and be assured of protection against unwanted incidents. A special insurance plan designed especially for AirAsia guests whether you are on ground: at home, work or play, or in the air traveling for business or leisure. Benefit AS 1 AS 2 AS 3 Total Paralysis RM390,000 RM260,000 RM130,000 Accidental Death or Disablement RM300,000 RM200,000 RM100,000 Casualty cash benefit (as per compensation table) Up to RM75,000 Up to RM50,000 Up to RM25,000 Daily care cash benefit (due to accident) Up To RM60,000 Up to RM40,000 Up to RM20,000 Hospital relief cash benefit (up to max - 200 days due to accident) MYR300 per day MYR200 per day MYR100 per day Monthly Premium RM RM RM Self 69.00 46.00 23.00 Self + 1 Parent 131.00 87.00 44.00 Self + 2 Parents 193.00 129.00 64.00 Self + 3 Parents 255.00 169.00 85.00 Conditions No need for medical check up or to answer any health questions 24-hour worldwide protection, whether you are at work, at play, at home or overseas Total Paralysis – 130% of Accidental Death Benefit Accident death and permanent total disablement, up to RM300,000 cash Casualty cash benefit, up to RM75,000 cash for injuries duet to accident such as bones fractures, dislocation, major burns and internal injuries Daily care cash benefit, lump sum up to RM60,000 due to accidents - for 3 out of total 6 activities of daily living. (i.e. mobility, continence, dressing, toileting and eating) Hospital relief cash benefit, of up to RM300 per day for up to 200 days Insured person entry age from 18 - 75 years old, renewable up to age 85 years old Exclusion : Pre-existing conditions, specified illness, mental illness, war, AIDS, armed forces personnel, childbirth, drug abuse and self-injuries If you have any other product-related questions, please feel free to call Multi- Purpose Insurans Bhd. (MPIB) Customer Service's hotline at 03-21719229. Frequently Asked Questions 1. Why do I need AirAsia GoInsure Active Shield? AirAsia GoInsure Active Shield will provide you with the Peace of Mind knowing that you and your loved ones are financially protected in the event of an unpredictable accident. 2. Who provides my AirAsia GoInsure Active Shield insurance cover? Your AirAsia GoInsure Active Shield is especially designed with your needs in mind by AirAsia through Multi-Purpose Insurans Bhd. 3. How do I purchase AirAsia GoInsure Active Shield? You can purchase your AirAsia GoInsure Active Shield by contacting Multi-Purpose Insurans Bhd who is pleased to be of service to you. Call Centre Hotline 03-21719229 and Email tele_inquiry@mpib.com.my 4. Does AirAsia GoInsure Active Shield enforce an Age Limit? Yes, AirAsia GoInsure Active Shield only provides cover from one (1) to seventy five (75) years of age. However, the beauty of this plan is upon renewal and if you are above seventy five (75) and below eighty five (85) years of age, we will allow you to renew your policy. 5. What type of payments available for AirAsia GoInsure Active Shield? You can opt to pay your AirAsia GoInsure Active Shield premium: a) Yearly b) Monthly 6. What kind of benefits do I get with AirAsia GoInsure Active Shield? For easy reference, please see below for the Summary of the Benefits. i) Total Paralysis Protect you and your loved ones with monetary compensation if you are involved in an accident and paralyzed. ii) Accidental Death/ Permanent Disablement Protect you and your loved ones with monetary compensation if you are involved in a fatal accident or sustained serious injury. iii) Casualty Cash Benefit Reimburse you if you sustained fractured and dislocated bones, major burns and internal injury in an accident. iv) Daily Care Cash Benefit Provide you with daily benefit if you are unable to perform you duties exceeding three (3) days due to injury sustained in an accident.  v) Hospital Relief Cash Benefit (per day) Provide you with daily benefit up to a maximum of 180 days for the period if you are confined in a hospital for more than 12 hours for bodily injury treatment due to an accident. 7. Where can I obtain the Full Terms and Conditions of my AirAsia GoInsure Active Shield? The Full Terms and Conditions of your AirAsia GoInsure Active Shield will be sent to you together with your Certificate of Insurance. 8. Does AirAsia GoInsure Active Shield cover sports and other similar activities? No, your AirAsia GoInsure Active Shield does not cover sports and other similar activities. Please refer to the policy’s Full Terms and Conditions if you require more details.  9. Can I still buy AirAsia GoInsure Active Shield if I have a Pre-existing Condition? Yes, however, AirAsia GoInsure Active Shield has exclusions on Pre-existing Conditions as stated in the policy’s Full Terms and Conditions. "Pre-existing Condition" refers to injury, sickness, disease, illness or other medical conditions that required medical treatments before you purchase your AirAsia GoInsure Active Shield.     10. Can I amend my AirAsia GoInsure Active Shield? Yes, you are allowed to make changes to your AirAsia GoInsure Active Shield. However, Multi-Purpose Insurans Bhd will consider your AirAsia GoInsure Active Shield as a new coverage and not a changed plan. 11. Are all benefits payable on a per accident basis? Yes, all benefits are payable on per accident basis. 12.What type of events will cause my AirAsia GoInsure Active Shield to be lapsed? Your AirAsia GoInsure Active Shield will be lapsed if one of following events takes place: a) Any fraud discovered during prourement of this Plan. b) Immediately after a claim of 100% liability or 130% on Total Paralysis. c) Unpaid Monthly or Annual Premium when payment is due. 13. Can I cancel my AirAsia GoInsure Active Shield? Yes, you may cancel your AirAsia GoInsure Active Shield by writing to Multi-Purpose Insurans Bhd stating your cancellation request. 14. Is AirAsia GoInsure Active Shield premium refundable? Monthly Basis Yes, your AirAsia GoInsure Active Shield’s premium is fully refundable provided your cancellation request is received by your underwriter, Multi-Purpose Insurans Bhd within fifteen (15) days from the inception date of the Policy. Thereafter no cancellation is allowed. Yearly Basis Yes, your AirAsia GoInsure Active Shield’s premium is fully refundable provided there is no claim made during the current Policy Year when you cancelled the policy.          15. How do I file a claim? Your AirAsia GoInsure Active Shield is underwritten by Multi-Purpose Insurans Bhd. Please download the Claim Form and fax the duly completed Claim Form together with its supporting documents to the fax number and address stated in the Claim Form. 16. How long does it take before my claims are processed? Your claims will be processed within 7 days after you have submitted all the required documents. 17. What is the time limit for me to file a claim? All claims must be submitted to Multi-Purpose Insurans Bhd within 30 days after the occurrence of the event together with the supporting documents. 18. What shall I do if I disagree with a claim decision made? Multi-Purpose Insurans Bhd, the underwriter of your AirAsia GoInsure Active Shield will advise you of your rights and procedures to file for an appeal if required. For general inquiries about the AirAsia GoInsure Active Shield policy, please e-mail us by tele_enquiry@mpib.com.my Claim Procedure To make a claim, please: Download the Claim Form here Fax and post the completed form and claim supporting documents to the fax number and address as stated in the form. Please note the Company shall not be liable for any claim of which no notice has been received by the Company within 30 days after the occurrence of the event. In the event you require assistance, please call Multi-Purpose Insurans Bhd at 603-2171 9229 during office hours. Home