AIRASIA GOINSURE VALUE PROTECTION PLUS AirAsia Coinsure Value Protection Plus Product Description Be proactive! Take the first step to keep you and your family safe against life’s unpredictability. Do what’s wise - ensure that you have a comprehensive insurance policy that you can fall back on regardless of where you are. Get the AirAsia Value Protection Plus and AirAsia Active Shield and be assured of protection against unwanted incidents. You can be assured of a reliable help in time of need with AirAsia Value Protection Plus! A special insurance plan designed especially for AirAsia guests whether you are on ground: at home, work or play, or in the air traveling for business or leisure. All your children will be covered 20% of all your benefits when you purchase the insurance with your spouse. Benefit VPP 1 VPP 2 VPP 3 VPP 4 Total Paralysis RM520,000 RM390,000 RM260,000 RM130,000 Accidental Death or Disablement RM400,000 RM300,000 RM200,000 RM100,000 Accidental Medical Reimbursement Up to RM4,000 Up to RM3,000 Up to RM2,000 Up to RM1,000 Daily Hospital Income - max up to 120 days (due to accident only) RM400 per day RM300 per day RM200 per day RM100 per day FREE Children Coverage when signing with your spouse 20% of all insured benefits level Monthly Premium RM RM RM RM Self 48.00 36.00 24.00 12.00 Self + Child(s) 60.00 45.00 30.00 15.00 Family 96.00 72.00 48.00 24.00 Self + 1 Parent 96.00 72.00 48.00 24.00 Self + 2 Parents 144.00 108.00 72.00 36.00 Family + 1 Parent 144.00 108.00 72.00 36.00 Family + 2 Parents 192.00 144.00 96.00 48.00 Conditions No need for medical check up or to answer any health questions 24-hour worldwide protection, whether you are at work, play, home or overseas Total Paralysis – 130% of Accidental Death Benefit Accidental death or disablement - 24 hours worldwide coverage Accidental medical including in-patient and out-patient treatment Daily hospital income - for hospital confinement (min 6 hours) due to accident up to maximum 120 days Free children coverage when insured signed up with spouse (except for self + child), each child is entitled to 20% of all the main insured benefit Entry age : Insured person & spouse : 18 - 75 years old Dependent children (unlimited number, unmarried) : age 1 - 18 years old, up to 23 years (if they are full time students) Exclusion : Pre-existing conditions, specified illness, mental illness, war, AIDS, armed forces personnel, childbirth, drug abuse and self-injuries If you have any other product-related questions, please feel free to call Multi- Purpose Insurans Bhd. (MPIB) Customer Service's hotline at 03-21719229. Frequently Asked Questions 1. Why do I need AirAsia GoInsure Value Protection Plus? AirAsia GoInsure Value Protection Plus will provide you with the Peace of Mind knowing that you and your loved ones are financially protected in the event of an unpredictable accident. 2. Who provides my AirAsia GoInsure Value Protection Plus insurance cover? Your AirAsia GoInsure Value Protection Plus is especially designed with your needs in mind by AirAsia through Multi-Purpose Insurans Bhd. 3. How do I purchase AirAsia GoInsure Value Protection Plus? You can purchase your AirAsia GoInsure Value Protection Plus by contacting Multi-Purpose Insurans Bhd who is pleased to be of service to you. Call Centre Hotline 03-21719229 and E-mail tele_inquiry@mpib.com.my 4. Does AirAsia GoInsure Value Protection Plus enforce an age limit? Yes, AirAsia GoInsure Value Protection Plus only provides cover from one (1) to seventy five (75) years of age. 5. What type of payments available for AirAsia GoInsure Value Protection Plus? You can opt to pay your AirAsia GoInsure Value Protection Plus Premium: a) Yearly b) Monthly 6. What kind of benefits do I get with AirAsia GoInsure Value Protection Plus? For easy reference, please see below for the Summary of the Benefits. Total Paralysis Protect you and your loved ones with monetary compensation if you are involved in an accident and paralyzed.       Accidental Death/ Permanent Disablement Protect you and your loved ones with monetary compensation if you are involved in a fatal accident or sustained serious injury. Medical Expenses Reimbursement Reimburse you with the medical or surgical expenses for bodily injury treatment due to an accident. Hospital Income (per day) Provide you with daily benefit up to a maximum of 120 days for the period if you are confined in a hospital for more than 6 hours for bodily injury treatment due to an accident. 7. Where can I obtain the Full Terms and Conditions of my AirAsia GoInsure Value Protection Plus? The Full Terms and Conditions of your AirAsia GoInsure Value Protection Plus will be sent to you together with your Certificate of Insurance. 8. How can I claim my outpatient accidental medical expenses under the AirAsia GoInsure Value Protection Plus program? You will be reimbursed for your medical expenses incurred as a result of a covered event as stated in the policy’s Full Terms and Conditions . 9. Does AirAsia GoInsure Value Protection Plus cover sports and other similar activities? No, your AirAsia GoInsure Value Protection Plus does not cover sports and other similar activities. Please refer to the policy’s Full Terms and Conditions if you require more details.  10. Can I still buy AirAsia GoInsure Value Protection Plus if I have a Pre-existing Condition? Yes, however, AirAsia GoInsure Value Protection Plus has exclusions on Pre-existing conditions as stated in the policy’s Full Terms and Conditions. "Pre-existing Condition" refers to injury, sickness, disease, illness or other medical conditions that required medical treatments before you purchase your AirAsia GoInsure Value Protection Plus. 11. Can I amend my AirAsia GoInsure Value Protection Plus? Yes, you are allowed to make changes to your AirAsia GoInsure Value Protection Plus. However, Multi-Purpose Insurans Bhd will consider your AirAsia GoInsure Value Protection Plus as a new coverage and not a changed plan. 12. Are all benefits payable on a per accident basis? Yes, all benefits are payable on per accident basis. 13. What shall I do if I encounter an accident when abroad? Please retain all your original receipts and make your claim upon your return to Malaysia. 14. What type of events will cause my AirAsia GoInsure Value Protection Plus to be lapsed? Your AirAsia GoInsure Value Protection Plus will be lapsed if one of following events take place: a) Any fraud discovered during procurement of this Plan b) Immediately after a claim of 100% liability or 130% on Total Paralysis. c) Unpaid Monthly or Annual Premium when payment is due. 15. Can I cancel my AirAsia GoInsure Value Protection Plus? Yes, you may cancel your AirAsia GoInsure Value Protection Plus by writing to Multi-Purpose Insurans Bhd stating your cancellation request. 16. Is AirAsia GoInsure Value Protection Plus premium refundable? Monthly Basis Yes, your AirAsia GoInsure Value Protection Plus’s premium is fully refundable provided your cancellation request is received by your underwriter, Multi-Purpose Insurans Bhd within fifteen (15) days from the inception date of the Policy. Thereafter no cancellation is allowed. Yearly Basis Yes, your AirAsia GoInsure Value Protection Plus’s premium is fully refundable provided there is no claim made during the current Policy Year when you cancelled the policy. 17. How do I file a claim? Your AirAsia GoInsure Value Protection Plus is underwritten by Multi-Purpose Insurans Bhd. Please download the Claim Form and fax the duly completed Claim Form together with its supporting documents to the fax number and address stated in the Claim Form. 18. How long does it take before my claims are processed? Your claims will be processed within 7 days after you have submitted all the required documents. 19. What is the time limit for me to file a claim? All claims must be submitted to Multi-Purpose Insurans Bhd within 30 days after the occurrence of the event together with the supporting documents. 20. What shall I do if I disagree with a claim decision made? Multi-Purpose Insurans Bhd, the underwriter of your AirAsia GoInsure Value Protection Plus will advise you of your rights and procedures to file for an appeal if required. For general inquiries about the AirAsia GoInsure Value Protection Plus policy, please e-mail us by tele_enquiry@mpib.com.my   Claims Procedures To make a claim, please: Download the Claim Form here Fax and post the completed form and claim supporting documents to the fax number and address as stated in the form. Please note the Company shall not be liable for any claim of which no notice has been received by the Company within 30 days after the occurrence of the event. In the event you require assistance, please call Multi-Purpose Insurans Bhd at 603-2171 9229 during office hours. Home