Say No to Fuel Surcharge every time you're flying with AirAsia and AirAsia X. We're taking the load off your shoulders so you won't have to worry about Fuel Surcharge. From 11 November 2008 onwards, only pay for the air fare, administration fee and airport tax on all AirAsia and AirAsia X flights.
If you'd like you find out more, browse our FAQ section below.
Frequently Asked Questions
1.
What is "No Fuel Surcharge"? A:"No Fuel Surcharge" is introduced for all seats on AirAsia and AirAsia X to relieve guests from paying the fuel surcharge fee. This means you now no longer have to pay any fuel surcharge when buying AirAsia or AirAsia X seats.
2.
What benefits do I get from "No Fuel Surcharge"? A: With "No Fuel Surcharge", AirAsia's and AirAsia X's seat prices will consist of only the air fare, administration fee and airport tax and you will enjoy even lower cost of travel from AirAsia and AirAsia X. The lower fare will also mean that you'll enjoy more savings. You'll also be able to compare prices more easily and needn't have to worry about the difference quoted between seat fare and the final amount that you have to pay.
3.
When does "No Fuel Surcharge" come into effect? A: "No Fuel Surcharge" is applicable to AirAsia and AirAsia X seats purchased from 11 November 2008 onwards.
4.
What is the difference in the amount I pay with the introduction of "No Fuel Surcharge"? A: Before the removal of Fuel Surcharge, the final amount you pay consists of, 1) Air Fare 2) Fuel Surcharge 3) Administration Fee 4) Airport Tax
Now, you'll only need to pay for, 1) Air Fare 2) Administration Fee 3) Airport Tax
5.
Does "No Fuel Surcharge" mean that you offer a flat fare for all seats on a particular flight? A: As the champion of low fares, AirAsia extends unbeatable low fares to its guests via frequent weekly or monthly promotions and campaigns. Although our fares will fluctuate, you will definitely find extremely good deals if you book during the promotional periods.
6.
I purchased my AirAsia seats before "No Fuel Surcharge" came into effect on 11 Nov 2008. Will I get a refund for the fuel surcharge I already paid for? A: Please refer to Q3. "No Fuel Surcharge" is only applicable to AirAsia and AirAsia X seats purchased from 11 November 2008 onwards.
7.
Will the fare rules change with the introduction of "No Fuel Surcharge''? Will I still get a refund if I miss the flight? A: AirAsia and AirAsia X's fare rules and terms and conditions of carriage are still applicable for seats purchased under "No Fuel Surcharge". As our check-in counters are closed 45 minutes and 60 minutes respectively before scheduled departure time, please allow yourself sufficient time to reach the airport so as not to miss your flight.
8.
Is "No Fuel Surcharge'' applicable to AirAsia X flights as well? A: "No Fuel Surcharge" is applicable to AirAsia and AirAsia X seats purchased from 11 November 2008 onwards.
9.
Does "No Fuel Surcharge" include the optional extras such as GoInsure Travel Insurance, Xpress Boarding, Snack Attack In-flight Meals and Checked Baggage Handling Fee? A: The optional extras as mentioned above are not included in the "No Fuel Surcharge" fare as this is optional. These options are available to you when you book online.
