Vouchers can be used to purchase flights, products and online services
Vouchers will be valid for 3 months from its date of issue
Guests entitled for compensation will be contacted via their email address within 3 working days
Frequently asked questions
1.
What is AirAsia's On Time Guarantee? AirAsia provides its guests a guarantee that they will receive compensation for flights that are delayed by more than 2 hours from the scheduled time of flight departure;
Scheduled time of flight departure means either:
the time that is printed on the itinerary; or
any new scheduled flight departure time which we have advised the guests not less than 24 hours from the original scheduled time of flight departure on the itinerary,
whichever is the later.
2.
What delays are covered by AirAsia's On Time Guarantee? Any delay caused by AirAsia, but not delays resulting from bad weather, air traffic control, airport closures, strikes, natural disasters and any other circumstances beyond our control.
3.
When is revised AirAsia's On Time Guarantee effective? For all flights commencing 01st November, 2008.
4.
Is there any cost for AirAsia's on Time Guarantee? There is no extra cost to AirAsia's guests.
5.
Who qualifies for this Guarantee? Guests who have checked-in and proceeded with their journey despite the delay. However, guests on AirAsia X flights (airline prefix D7 only) are not eligible for the guarantee as pre-existing recovery measures are available.
6.
What is the compensation for such a delay? RM200* in the form of an AirAsia E-Gift Voucher. (THB1,800; RP500.000 or USD55)
7.
How do guests claim for this compensation? All eligible guests affected by such a delay will receive their AirAsia E-Gift Voucher within three (03) working days of the delayed flight via email. Therefore, please ensure that their email details are correct at the time of booking.
8.
What can I use the AirAsia E-Gift Voucher for? You may use the AirAsia E-Gift Voucher to purchase your next AirAsia flight.
9.
How many times can I use the AirAsia E-Gift Voucher? The AirAsia E-Gift Voucher may be used only once for a one time payment for one booking. This means there will be no change given should the value of the booking be less than the AirAsia E-Gift Voucher.
For bookings where the value is more than the AirAsia E-Gift Voucher, all outstanding fares and fees due must be paid using a credit card acceptable to AirAsia, in order to complete your booking process.
10.
Do I have to use the AirAsia E-Gift Voucher within a certain period of time? Yes. The validity of the E-Gift Voucher (OTG compensation only) is 3 months from the date of issue, as stated on the Voucher. All terms and conditions of the AirAsia E-Gift Voucher will apply except for the validity period.
11.
Do I need to purchase additional insurance? All guests are advised to purchase additional insurance to cover any other irregularities or areas relating to their travel.
