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Group bookings

How to make a group booking

1. Get in touch

Let us know more about your group booking by using either one of these methods:



Via online form


The best way to reach us is through our convenient online Group Booking Service form here! Fill up all your details and you’re good to go!.



By telephone


Call up our friendly Group Desk Sales officers at +662 515 9888. Note that our operating hours is from 9am – 6pm (Monday to Friday) and 9am – 12pm (Saturday). We’re closed on Sundays and public holidays.

2. Booking

Upon receiving your request we will quote you the fares. If the fare is agreeable then we will make the flight booking which you need to pay upon our term and condition

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3. Payment

  • Payment can be made by using Credit Cards (Master Card, Visa Card or American Express) by calling our group desk to pay online.
  • Pay by cash through our bank accounts with the following account detail:
Account Name: Thai AirAsia Co., LTD.
Bank: Bangkok Bank
Branch: Soi Aree
Saving Account No.: 127 - 4 - 54141 - 4
Account Name: Thai AirAsia Co., LTD.
Bank: K-Bank
Branch: Bang Khen
Saving Account No.: 070 - 1 - 07797 - 0

The bank pay in slip should be faxed to Group Desk Department at 662-315-9806 before 5pm.


  1. Group booking will be identified as ten passengers or more traveling together.
  2. Airfares
    • Fare quoted will be based on available fares at the time of booking.
    • Service fee Baht 210 per passenger (International Flight) and Baht 224.70 per passengers (Domestic Flight)will be collected immediately once booking has been made (or with deposit or with full payment, if any).
  3. Flight is non re-routable.

4. Deposit and full payment

Travel date (from booking date) Beyond 2 months Within 2 months 1 week before 2 days before
  • • 30% deposit to be made within 48 hours from date of booking*
  • • 20% deposit to be made within 30 days from date of booking*
  • Full payment, 30 days before departure
  • • 20% deposit to be made within 30 days from date of booking*
  • Full payment, 30 days before departure
  • • Full payment, within 24 hours of booking
  • Full payment, immediate by Visa/ Master

No group reservation within 24 hours of departure is allowed.

Deposit payment includes percentage of total amount (fare, fee and tax) per guest to be made and applies to all carriers.


  • All payments are strictly non-refundable.
  • • Any failure to comply with any of the terms and conditions will result in immediate cancellation of the bookings.
  • • Includes non-compliances to any deposit, payment dates and advice of guest name list.

5. Guest name list

  • Full name list including passport/ NRIC details to be submitted at least 7 days before standard time of departure (STD). ( From TBA to Name A )
  • You are allowed only once to substitute the passenger named (Name A ) in the confirmed booking with another passenger name (Name B) as per Name Change SOP, subject to a payment of a change fee as provided in the fee schedule and the following terms:
    1. The request is made outside of forty hours (48) hours prior to the scheduled flight departure time.
    2. The original as well as the substituted passengers‟ identities are authenticated.
    3. The first sector is not utilized by the original guest and/or for single sectors the original guest has not checked in for the flight.

6. Flight change

  • Beyond Two Weeks of Departure Date Change of flight date and time is permitted with immediate payment of applicable change fees Baht 749 per person per sector (Domestic Flight) ,Baht 1,100 per person per sector (International Flight) and fare difference.
  • Within Two Weeks of Departure Date: Change of flight date and time is strictly prohibited.
  • After departure of first leg of travel: Changes of return leg of flight date and time is permitted with immediate payment of applicable change fees and fare difference.

7. Divide PNR

  • Divide PNR is only allowed if change of flight date/time is required and must comply to flight change procedure.

Kindly observe Air Asia General Terms and Conditions for other details of traveling at