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Online Booking & Payment

During the booking

Encountered message:

1. Invalid name

- Given Name fields must not contain symbols.

This happened because you have keyed in names which consist of symbols like @, ', &, - and etc. Please use only letters (A - Z) when you fill up your First and Last name.

If you have no last name, please fill in your first name on both first and last name.


2. Guest - Travel date error

Please make sure the Date of Birth of the passenger is keyed in correctly. Our new system will validate the information to for confirmation. Adult seat is applicable to Children and Adults (>2 years old) and <2 years old for Infant seat.

Scenarios to note:

During the payment

Here comes the most important part. Please remember the below scenarios to make sure you understand what is your payment status to make sure you grab your low fare successfully!

Scenario A

Reservation status: 'Confirmed'
Booking number: 'Yes'




Payment (at the bottom of the page) : "Confirmed"



This means your booking is successful. Please wait for your flight Itinerary to be sent to your email account (the one which you keyed in during the booking process).

 

Scenario B

Reservation status: 'Confirmed'
Booking number: 'Yes'
Payment (at the bottom of the page): 'Pending'

This is due to a large number of payment requests received at the same time which slows down the booking process.

Solution :
Within 2 (TWO) hours, and log on to "Manage My Booking" to check if the status has changed to:

A B

Reservation Status: 'Confirmed'
Booking Number: 'Yes'
Payment (at the bottom of the page) : 'Confirmed'

Great! It means the payment is successful.

Reservation Status: 'Need Payment'
Booking Number: 'Yes'
Payment (at the bottom of the page) : 'Declined'

Oops, this means the payment was NOT successful. Please click on 'Add Payment' to repay and Repeat the 'Solution' step.

The booking will only be on hold for 2 hours so make sure you keep trying until the payment is successful.

 

Scenario C

The 'Time Out' page appeared after I click on 'Submit Payment'.
It mentions time-out / error.

Solution :
Don't panic. Log on to 'Manage my booking' immediately to check if your booking is kept inside your Account.
Check scenario A / B to make sure you have completed your payment.


*Tips: Be sure to jot down your booking number during payment so that you can share it with us should the need arises.

Secure your flights first, Add on anytime/later!

Just head on to 'Manage my booking' to do all these and more!

Itinerary not received

Kindly check your junk mail folder in case it got in there. If you did not receive your itinerary, please share your booking number with our Customer Care team and we will resend it. Alternatively, you can also resend your itinerary via Manage My Booking at www.airasia.com

Due to the overwhelming response to our current promotion, it will take us a little longer to send you your itinerary via email. We thank you for your patience.