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AirAsia X offers guests the "Red Carpet" service privileges

Sepang, 26 February 2013

You don't have to be a star to be on the Red Carpet

Exclusive service provided to outbound guests departing Kuala Lumpur Low Cost Carrier Terminal

AirAsia X, the long-haul, low fare affiliate of the AirAsia Group has expanded their ancillary offerings to include the Red Carpet service, a special service for those seeking for a more personalised check in experience at the Kuala Lumpur Low Cost Carrier Terminal.

The Red Carpet service was launched back in March 2012 by AirAsia. The long-haul arm is now collaborating with AirAsia to extend this service to AAX guests departing Kuala Lumpur to its long-haul destinations.

The Red Carpet Service includes a dedicated check-in counter, priority baggage tagging and loading, access to the Plaza Premium lounge at LCCT, fast track immigration, security clearance and priority boarding with buggy service to the bay (subject to aircraft parking bay distance) which includes priority baggage delivery upon arrival.

Guest can either pre-book the service online at MYR100 or request the service at the airport for a walk-in rate of MYR125. The Red Carpet counter is located at counter S25 and S26. In the event of flight cancellation or delay, guests will be entitled to a full refund or they may transfer the Red Carpet Service for their next available flight. For further details on the Red Carpet Service, log on to www.airasia.com.

AirAsia X’s CEO, Azran Osman-Rani said, “AirAsia X is delighted to extend the Red Carpet service to our guests. Akin to a VIP service, guests may now opt for the Red Carpet service and whizz through the crowd and buggy to the plane and will be accorded a speedier process from check-in to boarding the plane.”

“The Red Carpet service option is an added ancillary value to our long-haul, and low fare service offerings. We constantly ensure that our guests’ needs are met by improving and enhancing our services. By going the extra mile, we hope to provide a more comfortable and convenient travel option for guests travelling across our network. With the Red Carpet Service, Now Everyone can be on the Red Carpet! ,” added Azran.

AirAsia X was the first long-haul, low fare carrier to introduce Premium Flatbed seats, which have standard business class specifications of 20” width, 60” pitch and stretch out to 77” in full recline position.

The Premium flatbeds feature universal power sockets, adjustable headrests and built-in personal utilities such as tray table, drink holder, reading light and privacy screen. Premium seat guests also enjoy premium complimentary products and services including Pick A Seat, Priority Check-in, Priority Boarding, Priority Baggage, 25kg Baggage Allowance, Complimentary Meal and Pillow & Duvet.

On top of that, AirAsia X recently introduced the “Quiet Zone” cabin on all its long-haul flights across China, Taiwan, Japan, Korea, Australia and Nepal. The new service enhancement is exclusively for guests who are above age 12. The “Quiet Zone” cabin features a new ambiance with soft lighting, offering a more relaxing cabin atmosphere, which will ensure a more pleasant journey for our guests.

It is also noteworthy to highlight that recently, AirAsia X was recognised among the top 5 best in-flight meals served on-board under the long-haul, low cost airline category at the 2012 inaugural Skyscanner Asia Pacific Food Awards. Airlines in the low cost long-haul category were rated based on taste, presentation, and value for money. The airlines were voted via a survey conducted on 200 international travelers and bloggers who had flown with low cost long haul carriers within the past three months from the Asia Pacific region.

For more information, please visit www.airasia.com