AirAsia Flights: Thailand Flights Service Recovery Options and Travel Compensation
The following service recovery options and travel compensation are offered for flight disruptions (domestic and international flights) on AirAsia flights departing from or flying within Thailand under the following carrier codes:
- AirAsia: AK, FD, QZ, Z2, and KT
- AirAsia X: XJ and D7
*For more details on Civil Aviation Authority of Thailand regulations, you may click here.
Service Recovery Options
You may be eligible for a service recovery if your flight is delayed by more than two hours (2) and above in accordance with the Civil Aviation Authority of Thailand.
| DELAYED WITHIN AIRLINE’S CONTROL | ||
|---|---|---|
| Duration of Delay | Domestic Flight | International Flights |
| Delayed more than 2 hours |
During the waiting period, a
meal, a free call, and internet
access will be provided, and
the guest may choose ONE of
the following options:
|
During
the waiting period, a
meal, a free call, and internet
access will be provided, and the
guest may choose ONE of the
following options:
|
| Delayed more than 3 hours |
During the waiting period, a
meal, a free call, and internet
access will be provided, and the guest may choose ONE of
the following options:
|
During
the waiting period, a
meal, a free call, and internet
access will be provided, the guest may choose ONE of
the following options:
|
| Delayed more than 5 hours |
During the waiting period, a
meal, a free call, and internet
access will be provided, and
the guest may choose ONE of
the following options:
|
During
the waiting period, a
meal, a free call, and internet
access will be provided, and
the guest may choose ONE of
the following options:
*Accommodation with meals of the day and transportation costs included during waiting period/return home. |
| Delayed more than 10 hours | During
the waiting period, a
meal, a free call, and internet
access will be provided, and
the guest may choose ONE of
the following options:
|
|
| Flight Cancellation | During
the waiting period, a
meal, a free call, and internet
access will be provided, and
the guest may choose ONE of
the following options:
*Accommodation with meals of the day and transportation costs included during waiting period/return home. |
|
| Flight Diversion | Meals will be provided during the waiting period, and accommodation (if required). | |
| Overbooking | During the waiting period, a meal, a free call, and internet access will be provided, and travel compensation. | |
| Class Upgrade and Downgrade | In
cases where a change in aircraft type results in a change of
class:
|
|
| DELAYED CAUSE BY UNFORESEEN EVENTS | ||
|---|---|---|
| Duration of Delay | Domestic Flight | International Flights |
| Delayed more than 2 hours |
During the waiting period, a
meal, a free call, and internet
access will be provided, and
the guest may choose ONE of
the following options:
|
During
the waiting period, a
meal, a free call, and internet
access will be provided, and the
guest entitled for option below:
|
| Delayed more than 3 hours |
During the waiting period, a
meal, a free call, and internet
access will be provided, and the guest may choose ONE of
the following options:
|
During
the waiting period, a
meal, a free call, and internet
access will be provided, the guest may choose ONE of
the following options:
|
| Delayed more than 5 hours |
During the waiting period, a
meal, a free call, and internet
access will be provided, and
the guest may choose ONE of
the following options:
|
During
the waiting period, a
meal, a free call, and internet
access will be provided, and
the guest may choose ONE of
the following options:
*Accommodation with meals of the day and transportation costs included during waiting period/return home. |
| Delayed more than 10 hours | ||
| Flight Cancellation | During
the waiting period, a
meal, a free call, and internet
access will be provided, and
the guest may choose ONE of
the following options:
*Accommodation with meals of the day and transportation costs included during waiting period/return home. |
|
| Flight Diversion | Meals will be provided during the waiting period, and accommodation (if required). | |
Travel Compensation
You may be eligible for a service recovery if your flight is delayed by more than five (5) hours for domestic flight and 10 hours for international flights.
Additionally, eligibility applies if your flight is cancelled and did not receive the delay or cancellation notification within 72 hours prior to the scheduled time of departure (STD) for domestic flights, or within 168 hours of its scheduled time of departure (STD) for international flights.
This Travel Voucher is offered in compliance with the regulations of the Civil Aviation Authority of Thailand (CAAT) and the United Nations Resolutions on Travel (URT).
The following travel compensation is offered only for flight disruptions within the airline's control.
Flight Cancellation / Delayed (Ad-hoc)
| Domestic Flights | Travel Compensation |
|---|---|
| Delayed more than 5 hours | 1,200 THB |
| Delayed more than 10 hours | |
| Flight cancelled / Overbooking | 1,500 THB |
| International Flights | Flight Distance (km) | Compensation Value in Cash Or Travel Voucher | |
|---|---|---|---|
| Cash | Travel Voucher | ||
| Delayed more than 5 hours | N/A | 1,500 THB |
2,000 THB (AirAsia Flights) 2, 500 THB (XJ Flights) |
| Delayed more than 10 hours / Flight cancelled / Overbooking | Under 1,500 km | 2, 000 THB | 2, 500 THB |
| 1,500 km to under 3,500 km | 3, 500 THB | 4, 500 THB | |
| Exceeds 3,500 km | 4, 500 THB | 5, 500 THB | |
Downgrading due to changes of Aircraft Type
You may be eligible for compensation due to a downgrade of an aircraft type change. For more details, please click here to refer to the Civil Aviation Authority of Thailand regulations.
* The flight distance is in accordance with the announcement from the Civil Aviation Authority of Thailand.
The compensation will be issued as a Travel Voucher, which will be credited to the passenger's member ID within 14 days, provided the passenger's member ID is provided.
For more details, visit our Travel Voucher Terms and Conditions page.