MOVETIX Terms and Conditions

[Nov 2025 version]

Introduction Purchasing Process Cancellations, Refunds and Event Changes Customer Support Liability and Limits of Liability Pricing, Charges and Tax Content Listing and Intellectual Property Customer Obligations Miscellaneous

SECTION A: INTRODUCTION

  1. MOVETIX Events, also known as MOVETIX, is a sub-channel of the AirAsia MOVE website - www.airasia.com and the mobile application (collectively, the "Platform" and specifically for the MOVETIX sub-channel, the "MOVETIX Platform"), which are owned and operated by Move Travel Sdn Bhd and or its subsidiaries and affiliates ("MOVETIX", "us", "we", "our") which allows the customer ("you", "customer") to discover events listed on the MOVETIX Platform and purchase tickets for such events ("Event Tickets"). These terms and conditions ("Terms and Conditions") together with the published FAQs, which may be updated from time to time, shall govern your purchase and use of the Event Tickets ("Ticket Purchase").
  2. By purchasing Event Tickets for events listed on the MOVETIX Platform, you are deemed to have read, understood, accepted and agreed to be bound by these Terms & Conditions, our Platform Terms of Use and Privacy Statement of the Platform, and any other applicable terms which may be amended and revised from time to time. Updates to the Terms & Conditions will be effective upon posting on the Platform. MOVETIX may collect limited usage data (e.g., clicks, impressions, referral tracking) for analytics and marketing purposes, but does not store or process any sensitive payment data.
  3. We advise you to review these applicable terms periodically to be aware of such modifications as the most recent version of these terms will bind you at the time of any arising dispute, which may occur at a later date. Please take note that these applicable terms displayed on the Platform will be accompanied by a month and year stamp to denote the version.The events listed on the MOVETIX Platform are offered in collaboration with Ticketmelon Co. Ltd ("Ticketmelon") who is our third-party ticketing partner and the events in which the Event Tickets relate to are ultimately organised by event organisers ("Event Organiser").
  4. You accept and acknowledge that MOVETIX acts solely as a platform provider that showcases and facilitates access to event listings from Ticketmelon and hence, assumes no liability should there be any loss or damages as a result of any act or omission or negligence on the part of Ticketmelon or the Event Organiser. Ticketmelon is hereby designated as the Merchant of Record for all Ticket Purchases made by you via MOVETIX Platform. As such, Ticketmelon shall bear sole responsibility for processing payments, issuing the Event Ticket(s), and managing any after-sales services or obligations arising therefrom. The events are fulfilled and ultimately supplied by the respective Event Organizer. You accept that Ticketmelon and the Event Organiser may impose its respective terms and conditions which will be additional to these Terms and Conditions and you agree to be bound by and abide by such additional terms and conditions.

SECTION B : PURCHASING PROCESS

  1. The Event Tickets are available to the general public and all transactions arising from each Ticket Purchase on the MOVETIX Platform are completed, handled, processed and collected by Ticketmelon.
  2. Once you have completed a Ticket Purchase (i.e payment has been made), an order confirmation will be sent to the email address you have provided to us during the booking process. Please ensure that you provide an accurate current email address at checkout to receive your Event Tickets.
  3. You will not be entitled to a refund in the event of your failure to attend the event of your purchased Event Ticket (i.e a 'no-show').
  4. Event Tickets offered on the MOVETIX Platform are strictly subject to availability.
  5. All the event details are provided and managed by Ticketmelon or the Event Organizer. MOVETIX is not liable for ticket validity, event cancellation, postponement, or any disputes arising from your Ticket Purchase.
  6. You are solely responsible for verifying whether any payment has been deducted and for identifying any duplicate transactions of your Ticket Purchase. This includes reviewing your bank or payment account and checking your email for a payment confirmation or Ticket Purchase. In the event that payment has been deducted but no confirmation email has been received, please reach out the the customer service channels immediately - see SECTION D: CUSTOMER SUPPORT of these Terms and Conditions. We shall not be held liable for duplicate payments or failed bookings arising from your failure to perform these checks.

SECTION C : CANCELLATIONS, REFUNDS AND EVENT CHANGES

  1. Your Ticket Purchase is not refundable, transferable or exchangeable.
  2. All requests related to refunds, event cancellations, postponements, or rescheduled dates will be directed to Ticketmelon - see SECTION D: CUSTOMER SUPPORT of these Terms and Conditions.
  3. Refunds, if applicable, are governed by Ticketmelon’s and the Event Organizer’s policies. MOVETIX is not responsible for any refund processing of your Ticket Purchase, event changes, or compensation claims.

SECTION D : CUSTOMER SUPPORT

  1. Should you have any inquiries please contact us through our customer service channel (AskBo) on our mobile application (Messages>AskBo) or through the following link, OR check the Event Organizer's page for contact details and updates.
  2. Any enquiries raised to MOVETIX will be redirected to Ticketmelon’s official support channels.
  3. Ticketmelon shall be solely responsible for handling all customer enquiries, disputes, refunds in relation to your Ticket Purchase, and event-related issues or enquiries.

SECTION E : LIABILITY AND LIMITS OF LIABILITY

  1. All liabilities relating to the execution of the Event, validity and usage of the Event Tickets, refund obligations, and customer service lie with Ticketmelon and/or the Event Organizer, as the case may be.
  2. You agree, accept and acknowledge that MOVETIX will not be liable for any direct or indirect loss, damages, claims or compensation for your purchase of the Event Tickets or any inconvenience resulting from any Ticket Purchase transaction, event cancellations, or ticketing issue (including disruptions, restriction, denial of entry or the imposition of any additional requirements) or expenses resulting from the actions or omissions of any third party.
  3. MOVETIX does not have access to your Ticket Purchase information and cannot amend, cancel, or reissue Event Tickets. MOVETIX does not own, manage, or control any of the Event Tickets and does not guarantee the quality or execution of the Event, the validity of the Event Ticket and does not make any representations or warranties thereto.
  4. You agree, accept and acknowledge that MOVETIX will not be liable for any damages, claims or compensation for the Ticket Purchase in the event of a Force Majeure (hereunder defined) event resulting in any event cancellation of the event by the Event Organizer, or which results in your failure to attend the event.
  5. For the purposes of this Clause, 'Force Majeure' shall mean any unforeseen and supervening circumstance beyond MOVETIX and/or Ticketmelon or Event Organizers' (collectively referred to in this clause as “the Parties” and singularly as “the Party”) reasonable control (and not involving any fault or negligence of the Parties affected) including, without limitation, acts of God, acts of war, revolution, riots, civil commotion, acts of a public enemy, embargo, acts of government in its sovereign capacity, strikes, lockouts, boycotts, labour and/or material supply shortage, connection, communication line or utility failures, fire, earthquakes, floods or other natural disasters and epidemic and pandemic as pronounced by the World Health Organisation (WHO) or the government of one of the Party.

SECTION F: PRICING, CHARGES AND TAX

  1. All Event Tickets purchased are processed and charged in the official currency of the country in which the event takes place (the "Charge Currency") based on the prices provided by the Event Organizers. Any prices displayed in a different currency, based on your geographic location or preferences (the "Display Currency"), are provided for convenience and illustrative purposes only and do not affect the Charge Currency. The transaction is authorized and settled in the Charge Currency. If your payment method is denominated in a different currency, your payment method provider may apply a currency conversion using its own exchange rate and may charge additional conversion or foreign transaction fees. We do not control, and are not responsible for, the exchange rates or fees applied by your payment method provider.
  2. The price you pay for your Ticket Purchase and any refunds or reversals (if applicable) depends on your payment method, Charge Currency and any other applicable charges that may be imposed by your payment method provider (such as, but not limited to, overseas international transaction fees or the relevant exchange rate). Please contact your payment method provider directly for any clarification on the charges or the rate of conversion imposed.
  3. As the Platform is operated in Malaysia, in accordance with the Malaysian e-invoicing requirements, we will be issuing e-invoices for purchases made via the Platform (in this case, the Ticket Purchase), provided that you have requested for an e-invoice upon successful payment of your Ticket Purchase, and the relevant information being provided to us. If you did not request for an e-invoice upon successful payment of your Ticket Purchase, we will not be able to issue the individual e-invoices to you. With regard to country specific tax invoices, we are not in the position of issuing tax/VAT/GST invoices on behalf of Ticketmelon or the Event Organisers. Please reach out to Ticketmelon for your tax invoices.
  4. Unless otherwise specified, the prices displayed on MOVETIX Platform for the Event Tickets includes taxes or tax recovery charges. Such taxes or tax recovery charges may include amounts associated with value-added tax, goods and services tax, sales tax, and other taxes of a similar nature.

SECTION G : CONTENT LISTING AND INTELLECTUAL PROPERTY

  1. The event listings on the MOVETIX Platform encompasses information (including event details such as venue, time or pricing), visuals or images in relation to the event ("Content") provided by Ticketmelon or the Event Organizers. We, in good faith, endeavors to display accurate and updated information on the MOVETIX Platform. However, we make no guarantees or provide any representations as to the authenticity, accuracy ,completeness or reliability of the Content or the availability of the event it relates to.
  2. Such Content on the MOVETIX Platform are subject to changes by Ticketmelon or the Event Organizer without prior notice. Where there are any changes by Ticketmelon or the Event Organizer, MOVETIX reserves the right to remove, modify, or update any event listing at its discretion.
  3. MOVETIX is not responsible for any typographical errors, inaccuracies, or omissions in Content supplied by Ticketmelon or the Event Organizer.
  4. All Content, trademarks, logos, materials and intellectual property rights (whether registered or not and including all applications of the same) displayed on the MOVETIX Platform belong to their respective owners, including Ticketmelon and Event Organizers. You may not publish, modify, copy, duplicate, alter, reproduce or distribute such Content without the express prior written consent from the intellectual property owner. If you violate these rights, we reserve the right to bring civil claims for, among others, damages or losses suffered. These violations may also constitute criminal offences.
  5. Trademarks, logos, or other brand elements of third parties, including those of Ticketmelon or the Event Organisers that appear on the MOVETIX Platform are used only for identification and descriptive purposes. MOVETIX do not claim ownership of these marks and unless expressly stated, have no association, endorsement, or partnership with the respective trademark owners. All third-party trademarks remain the property of their rightful owners.

SECTION H : CUSTOMER OBLIGATIONS

  1. You agree to:
    1. Use the MOVETIX Platform lawfully and not engage in fraudulent or misleading activity.
    2. Provide accurate information during the purchase of your Event Ticket and account registration. You shall be responsible for the accuracy and completeness of the information you provide and neither MOVETIX, Ticketmelon or the Event Organizers shall be liable to you for any disruptions or inadmissibility to the event due to inaccurate information provided by you.
    3. Abide by all Ticketmelon or Event Organizer rules, including age restrictions, venue entry requirements, and security protocols.
    4. Not resell or distribute the Event Tickets to any other third party.
  2. Failure to comply with these obligations may result in denied entry to the event, Event Ticket cancellation, or forfeiture of your Event Ticket without refund.

SECTION I: MISCELLANEOUS

  1. MOVETIX reserves the right to cancel or terminate your Ticket Purchase if we reasonably believe in our sole discretion that you (singularly or jointly with any other persons) breach any of your obligations in SECTION H: CUSTOMER OBLIGATIONS, undertook fraudulent practices and/or activities harmful to Ticketmelon, the Event Organizers or to us, or if there is a pattern of abuse. This includes, but is not limited to any irregularity, tampering, unauthorised intervention, fraud, or any other causes which corrupts, or affects the administration, security, fairness, integrity or proper conduct of the services provided on our MOVETIX Platform or any abuse of the promotions we may offer. In such instances, you agree that we may perform recovery options as necessary including clawbacks. We further reserve the right to suspend or block your AirAsia account from performing future transactions on the MOVETIX Platform.
  2. You acknowledge and agree that you will be fully responsible for all transactions with or without your authority, knowledge or consent, and you may not claim against MOVETIX in connection with any such use or purported use of your account or payment method, and we reserve the right to not provide you with a refund of the purchase of the ticket for any unauthorized transaction which are beyond our control.
  3. The terms and conditions contained herein shall prevail over any inconsistent terms (including those of the third-party), conditions, provisions, or representations contained in any advertising, promotional, or marketing materials relating to the Event Tickets, but only to the extent of such inconsistency.
  4. We reserve the absolute right to cancel, terminate or suspend this Ticket Purchase service on our MOVETIX Platform with or without any prior notice and/or assigning any reason hereto. For the avoidance of doubt, cancellation, termination or suspension by us shall not entitle you to any claim or compensation against us for any and/or all losses or damages suffered or incurred as a direct or indirect result of the act of cancellation, termination or suspension.
  5. MOVETIX shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third-party.
  6. We reserve absolute right to vary, delete, update or add to any of these terms and conditions (in whole or in part) from time to time without any prior notice. Our decision in relation to all aspects of this Ticket Purchase service is final, binding and conclusive under the circumstances and no correspondence, complaint or appeal whatsoever will be entertained.
  7. As a platform provider, we do not organise, own, or operate any of the events for which Event Tickets are made available for purchase. All events and related services are solely the responsibility of Ticketmelon or the Event Organizer. The inclusion of an event or ticket listing does not constitute our endorsement or recommendation. We make no warranties or representations, whether express or implied, regarding the quality, safety, suitability, or adequacy of any event or related services provided by any third parties.
  8. You agree to defend and indemnify us from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of your breach of these Terms and Conditions, your violation of any laws or the rights of a third-party or your use of information.
  9. The Terms and Conditions may be translated to other languages. In the event of any inconsistency between the English and translated versions, the English language shall prevail.
  10. Access and/or use the services available on the Platform is governed by the laws of Malaysia and should there be any dispute arising, you further agree to submit to the exclusive jurisdiction of the courts in Malaysia.