Syarat dan Ketentuan Promosi

Syarat dan Ketentuan Promosi AirAsia

Persyaratan Umum

  • Anggota BIG diharuskan login untuk menikmati diskon anggota.
  • Kursi kami terbatas dan mungkin tidak tersedia untuk semua penerbangan, semua destinasi termasuk hari libur nasional, libur sekolah dan akhir pekan.
  • Promosi yang tersedia untuk pembelian yang dibuat di airasia.com dan AirAsia Mobile App hanya terbatas untuk tarif dasar reguler saja dan tidak termasuk kategori terpadu Premium Flex/Paket Hemat.
  • Tarif all-in yang tertera dalam situs web kami adalah untuk perjalanan satu-arah, termasuk tarif dasar dan semua pajak, biaya dan ongkos yang diberlakukan oleh badan pemerintah yang bersangkutan.
  • Semua pajak, biaya atau ongkos yang diberlakukan oleh badan pemerintah harus dibayar pada saat pembelian kecuali jika dinyatakan sebaliknya.
  • Pembayaran dalam mata uang asing mengikut kepada nilai tukar mata uang yang berlaku pada tanggal pembayaran.
  • Syarat dan ketentuan pengangkutan AirAsia akan berlaku.
  • Rujuk di sini untuk semua biaya dan ongkos yang berlaku bagi pembelian penerbangan AK dan D7

Biaya Pemrosesan

  • Mulai tanggal 22 Sep 2019, jam 00.01 (GMT+8), biaya pemrosesan akan ditiadakan untuk pembelian baru yang dibuat melalui airasia.com dan AirAsia Mobile App untuk penerbangan ke dan dari Malaysia. Ini tidak termasuk penerbangan FlyThru internasional yang transit melalui Malaysia.

Promosi Kursi Gratis

  • Anggota BIG diharuskan login untuk menikmati diskon anggota.
  • Kursi gratis tidak termasuk pajak bandara dan biaya lain yang berlaku.
  • Kursi gratis atau tarif penerbangan berdiskon adalah terbatas dan mungkin tidak tersedia untuk semua penerbangan, semua destinasi termasuk hari libur nasional, libur sekolah dan akhir pekan.

Kode promo

  • Kode promo hanya tersedia dan berlaku selama periode promosi yang ditentukan.
  • Semua pembelian harus dibuat oleh pengguna melalui airasia.com atau AirAsia Mobile App.
  • Kode promo akan terbatas dalam periode pembelian dan periode penerbangan, bersama dengan syarat dan ketentuan spesifik yang berkaitan dengan masing-masing kode promo.
  • Kode promo terbatas dan mungkin tidak tersedia untuk semua penerbangan, semua destinasi termasuk hari libur nasional, libur sekolah dan akhir pekan.


AirAsia Unlimited Pass

  • The AirAsia Unlimited Pass is available for BIG Members within Malaysia who are at least 12 years of age on the date of departure and the passenger must be the BIG Member who made the booking. Each AirAsia Unlimited Pass is assigned to one (1) passenger only with one (1) BIG Member account. For the avoidance of doubt, the AirAsia Unlimited Pass is not available for children aged below 12 on the date of departure.
  • The AirAsia Unlimited Pass is not available to be purchased by travel agencies or any parties other than individual BIG Members. In the event any travel agency or party other than an individual BIG Member purchased the AirAsia Unlimited Pass and subsequently made flight bookings using the AirAsia Unlimited Pass, AirAsia shall have the right to cancel/forfeit such AirAsia Unlimited Pass and the flight bookings, without any liability on the part of AirAsia to such agency, third party or any passenger.
  • The AirAsia Unlimited Pass cannot be sold, bartered, assigned or transferred to another person. Any attempt to transfer the AirAsia Unlimited Pass or book travel using the AirAsia Unlimited Pass for someone other than the holder of the AirAsia Unlimited Pass will result in immediate forfeiture of the AirAsia Unlimited Pass.
  • The AirAsia Unlimited Pass is only available to be purchased by BIG Members on www.airasia.com and AirAsia mobile application.
  • Upon purchasing the AirAsia Unlimited Pass, the passenger shall have the right to book and fly on AirAsia X and Thai AirAsia X flights to Australia, India, China, Korea and Japan for an unlimited number of times, subject to full and final payment of any applicable airport charges, taxes and regulatory fees, or other charges.
  • No BIG Points will be given for the purchase of the AirAsia Unlimited Pass. Use of the AirAsia Unlimited Pass will not earn any BIG Points, and flights flown using the AirAsia Unlimited Pass will not count towards any offers or bonuses. Redemption of BIG Points is also not allowed for the purchase of the AirAsia Unlimited Pass.
  • When purchasing the AirAsia Unlimited Pass, passengers must ensure their details in the BIG Member account (i.e. name and date of birth) are as per passport or identity card. These details will be used for booking during the redemption process.
  • The AirAsia Unlimited Pass is non-refundable.

Validity

  • AirAsia Unlimited Pass Purchase Period: 29/02/2020 – 07/03/2020
  • Travel Period: Travel until 02/03/2021
  • The purchase dates and travel dates of the AirAsia Unlimited Pass are based on Malaysia local time (GMT+8).
  • The Purchase Period and Travel Period of the AirAsia Unlimited Pass shall not be extended. Redemption of flight for departure earlier than the applicable Travel Period or later than the applicable Travel Period is not allowed.
  • For the avoidance of doubt, no refund will be given for any unutilised AirAsia Unlimited Pass purchased.

Redeeming the AirAsia Unlimited Pass

  • The AirAsia Unlimited Pass cannot be redeemed offline at airport ticket counters, call centres or through travel agents.
  • Passengers must log in to the BIG Member account to redeem the AirAsia Unlimited Pass on www.airasia.com/deals or AirAsia mobile application.
  • Prior to redemption of the AirAsia Unlimited Pass, the passenger shall ensure his details in the BIG Member account are correct. No name change is allowed once the first booking has been made.
  • A promo code will be provided for each booking under the AirAsia Unlimited Pass.
  • Each promo code under the AirAsia Unlimited Pass can be redeemed for round trip flights, subject to seat availability. For example, in the event a passenger purchases a return ticket, if the seat is not available on the return flight, the discounted fare generated via the promo code will only apply to one way of the journey. Passengers would need to pay the full fare as displayed on the website for the return journey. For the avoidance of doubt, passengers may also redeem the AirAsia Unlimited Pass for one way flights.
  • Redemptions are only valid for the base fare and do not include ancillaries, add-ons, airport charges, taxes and regulatory fees, or other charges, if any, which shall be payable by the passenger at the time of booking.
  • Redemptions are only valid for flights marked “AirAsia Unlimited Pass”. Passengers may choose a different flight, however, the full fare as displayed on the website will be payable.
  • Redemptions are only valid for Point-to-Point routes and exclude FLY-THRU routes.
  • The AirAsia Unlimited Pass is redeemable only on AirAsia X and Thai AirAsia X flights bearing Carrier Code D7 and XJ, respectively, EXCEPT for the AirAsia X routes below (in both directions):
    • Kuala Lumpur – Denpasar (Bali)
    • Kuala Lumpur – Singapore
    • Kuala Lumpur - Jeddah
  • Booking of flights under the AirAsia Unlimited Pass must be made at least fourteen (14) days before the flight departure date.
  • Flight redemption is limited and subject to seat availability. A seat may not be available on every flight or day, e.g. due to high demand at times such as weekends, public holidays, school holidays, etc. The AirAsia Unlimited Pass does not guarantee availability on any particular flight. Flight schedules are subject to change without notice or liability to the holder of the AirAsia Unlimited Pass.
  • Passengers are allowed to book up to two (2) flights for travel on the same day. No multiple bookings for travel on the same day from the same origin are allowed. Any such bookings are subject to immediate cancellation.
  • Passengers are allowed up to three (3) no-shows. In the event a passenger exceeds the number of no-shows permitted, AirAsia shall have the right to cancel/forfeit their AirAsia Unlimited Pass, without any liability on the part of AirAsia.
  • AirAsia shall not be responsible or liable for any damages incurred or suffered by the passenger including but not limited to the following circumstances:
    • The passenger’s purchase, redemption and/or use of the AirAsia Unlimited Pass;
    • The passenger’s inability to redeem the AirAsia Unlimited Pass due to inaccurate passenger details;
    • The passenger’s inability to use the AirAsia Unlimited Pass due to lost or misplaced password; or
    • Unauthorized use of the AirAsia Unlimited Pass.
  • Passengers are responsible for obtaining and must possess and have available for presentation as required by the relevant authorities all entry and/or exit, health and other documents required by law, regulations, order, demands or requirements of the countries flown from, into or over.

Confirmation of redemption/booking

  • Flight booking is confirmed after full payment for the flight is made.
  • Once the AirAsia Unlimited Pass has been successfully redeemed and booking is confirmed, no changes are allowed to be made to any flight booked using the AirAsia Unlimited Pass.
  • In the event a passenger’s scheduled flight is cancelled, terminated, diverted, postponed, rescheduled or delayed before the passenger has reached his final destination as a result of a flight cancellation, AirAsia-caused missed connection, flight delay, or omission of a scheduled stop due to circumstances beyond AirAsia’s control or for reasons of safety or commercial reasons, AirAsia shall at its discretion, either:
    • carry you at the earliest opportunity on another AirAsia flight on which space is available at no charge; or
    • refund check-in baggage, meals or seat selections purchased and airport charges/taxes paid.
  • In the event of no show, AirAsia will refund airport charges/taxes paid only.
  • *Voluntary Refund for flights departing from/arriving in/transferring through the Republic of Korea:
    • In the event a passenger requests for a refund of his flight within 91 days prior to the date of departure, a refund will be provided in the form of promo codes with no cash involvement. Passenger may proceed to make a new booking in accordance with these Terms and Conditions using the new promo code.

General terms

  • The AirAsia Unlimited Pass cannot be combined with any other offers or exchanged for cash or any other products in kind.
  • AirAsia has the right to reject any claims that do not conform to these Terms and Conditions.
  • In the event AirAsia detects unusual, irregular, suspicious, unauthorized, fraudulent activity on the purchase or redemption of any AirAsia Unlimited Pass, AirAsia shall have the right to cancel/forfeit such AirAsia Unlimited Pass purchased and subsequently cancel any flight booking made using such AirAsia Unlimited Pass without any liability on the part of AirAsia to any passenger.
  • These Terms and Conditions will prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional materials regarding the AirAsia Unlimited Pass. In the event of any inconsistency between the terms in these Terms and Conditions and the AirAsia’s Terms & Conditions of Carriage, these Terms and Conditions shall prevail.
  • AirAsia reserves the right at its absolute discretion to vary, delete or add to any of these Terms and Conditions and/or withdraw the AirAsia Unlimited Pass, or substitute or replace the AirAsia Unlimited Pass with another product or program of equivalent value from time to time without any prior notice.
  • By purchasing and utilizing the AirAsia Unlimited Pass, the passenger agrees to be bound by these Terms and Conditions as well as AirAsia’s Conditions of Carriage as may be amended from time to time.
  • The passenger agrees to hold harmless, defend and fully indemnify AirAsia from and against all losses (including loss of opportunity and consequential loss arising therewith), damages, expenses and all third party actions, proceedings, claims, demands, costs (including without prejudice to the generality of this provision, the legal cost of each other, personal injuries, death, loss or destruction of property, rights of publicity or privacy, defamation), awards and damages that may arise as a result of the use purchase of this AirAsia Unlimited Pass.
  • These Terms and Conditions are governed by laws of Malaysia and all disputes relating to the AirAsia Unlimited Pass are subject to exclusive jurisdiction of courts in Kuala Lumpur.


Kiwi.com

  • Penerbangan yang dipesan melalui www.kiwi.com mungkin akan dioperasikan oleh maskapai pihak ketiga dan syarat dan ketentuan www.kiwi.com berlaku.
  • Kecuali jika dinyatakan, tarif all-in yang tertera dalam iklan kami adalah untuk kelas ekonomi, penerbangan satu arah, termasuk tarif dasar dan semua pajak yang berlaku, biaya dan ongkos yang diberlakukan oleh badan pemerintah yang bersangkutan.
  • Kursi promo kami terbatas dan mungkin tidak tersedia untuk semua penerbangan, semua destinasi termasuk hari libur nasional, libur sekolah dan akhir pekan.
  • Lihat di sini untuk syarat dan ketentuan kiwi.com's.



Syarat dan Ketentuan SNAP

  • Harga tercantum adalah untuk per orang dengan basis twin-sharing dan sudah termasuk penerbangan PP dengan penginapan 3 hari 2 malam yang mungkin berbeda tergantung pada tanggal dan ketersediaan. Ketentuan lain seperti batas minimal penginapan, tanggal pengecualian promo, ketersediaan kamar, dan pembayaran di muka bisa berlaku.
  • Seluruh pajak harus dilunasi saat pembelian kecuali diberitahukan sebelumnya. Biaya tambahan mungkin berlaku untuk bagasi terdaftar.
  • Pemesanan dianggap sah jika telah melakukan pembayaran secara penuh. Total pembelian, termasuk tambahan biaya lainnya, telah tercantum dalam halaman sebelum konfirmasi pemesanan.
  • Kunjungi airasiago.com untuk syarat dan ketentuan lainnya.



Permohonan Online Evisa

Evisa
Penumpang AirAsia bisa memohon ETA/e-visa ke Australia, India, Sri Lanka, Kamboja, Myanmar dan Vietnam di apply.oevisa.com dengan diskon spesial untuk biaya pelayanan.

ETA Australia: Diskon AUD5 untuk Biaya Pelayanan Standar, dari AUD25 menjadi AUD20.

e-visa India, Sri Lanka, Kamboja, Myanmar, Sri Lanka dan Vietnam: Diskon USD5 untuk Biaya Pelayanan Standar, dari USD25 menjadi USD20.

Titik kontak dalam aset AirAsia dimana Anda bisa memohon e-visa:

  • Halaman Paspor & Visa
  • Banner Layanan di halaman beranda AirAsia
  • Halaman Simplified Itinerary
  • Email Web Itinerary
  • Email Flight Reminder

Siapakah yang berhak untuk memohon ETA atau e-visa online?

Penumpang AirAsia boleh melihat kewarganegaraan yang berhak melalui widget di halaman Paspor & Visa atau logon di www.apply.oevisa.com.

Siapa yang dapat dihubungi oleh penumpang untuk bantuan memohon e-visa?

e-Visa 24 hours Customer Care and Support. Tersedia dalam Bahasa Inggris dan bahasa lokal (Bahasa Malaysia, Jepang, Korea, dan Cina Tradisional - HK)

  • Email: info@oevisa.com
  • Live Chat di apply.oevisa.com
  • Pesan Whatsapp hanya di +61 44 729 7710 (Bahasa Inggris Saja)
  • ID WeChat OeVisa (Bahasa Inggris Saja)
  • ID Facebook messenger OeVisa (Bahasa Inggris Saja)

Pertanyaan Umum (FAQ) dan syarat & ketentuan.




Paket Wisata Kesehatan ke Penang dengan MHTC dan AirAsia

Malaysia Healthcare Tourism Council

Malaysia merupakan salah satu destinasi terbaik di Asia Tenggara yang sudah dikenal umum untuk pemeriksaan kesehatan dan juga perobatan. Dengan kerjasama antara AirAsia dan Malaysia Healthcare Travel Council (MHTC) nikmati pengalaman wisata kesehatan yang mudah ke Penang, Malaysia. Dapatkan diskon pemeriksaan kesehatan di rumah sakit-rumah sakit terbaik Penang yang berpartisipasi, termasuk pengaturan janji dengan dokter dan penjemputan di bandara ke rumah sakit, juga diskon untuk hotel dan juga restoran. MHTC akan membantu pengaturan janji dan keberadaan Anda selama di Penang.

Percayakan wisata kesehatan Anda dengan AirAsia & MHTC!

Campaign period: 3 September - 31 December 2018
How To Get the Promo: Untuk mendapatkan Paket Wisata Kesehatan ke Penang dengan MHTC dan kode promo AirAsia silakan kontak:
Phone : +62 812 8971 0029
E-mail : callcentre.IDN@mhtc­.org.my

Term and Conditions:

  • Promo ini memberikan penumpang paket wisata kesehatan dari MHTC dan AirAsia
  • Untuk mendapatkan promo ini, Anda harus menghubungi MHTC Indonesia melalui telepon di +6281289710029 atau e-mail ke callcentre.IDN@mhtc.org.my
  • MHTC akan memberikan:
    • Kode promo diskon penerbangan AirAsia dari Indonesia (Medan, Jakarta, Surabaya) ke Penang untuk pembelian di website atau aplikasi AirAsia
    • Diskon paket pemeriksaan kesehatan dari rumah sakit pilihan
    • Pengaturan janji dengan dokter di rumah sakit pilihan
    • Penjemputan di bandara ke rumah sakit pilihan
    • Diskon menginap di hotel dan di restoran dari rumah sakit pilihan
    • Kode promo penerbangan hanya berlaku untuk penerbangan AirAsia ke Penang dari Indonesia (Medan, Jakarta, Surabaya) dengan periode terbang dari 3 September sampai 31 Desember 2018 dan hanya bisa digunakan di www.airasia.com atau aplikasi AirAsia
    • Promo ini tidak bisa ditukarkan menjadi uang tunai atau diganti dengan promo lainnya.
    • AirAsia tidak bertanggungjawab atas kehilangan (termasuk kehilangan kesempatan atau kehilangan konsekuensial yang timbul setelahnya) dan/atau kerusakan yang dialami oleh penumpang yang berhubungan dengan penggunaan promo.
    • AirAsia berhak untuk mengganti promo, membatalkan, mengakhiri, atau menangguhkan promo dengan atau tanpa pemberitahuan sebelumnya dan tanpa alasan.
    • Syarat dan Ketentuan ini diatur oleh dan ditafsir sesuai dengan hukum yang berlaku di Indonesia.



    Javamifi

    Javamifi

    Koneksi internet saat traveling merupakan salah satu hal yang sangat penting dan bermanfaat. Oleh karena itu, AirAsia kini telah bekerja sama dengan Javamifi! Salah satu provider data internet untuk para travelers baik di luar maupun dalam negeri untuk membuat perjalanan Anda lebih menyenangkan.

    Cara Pemesanan:

    • Pemesanan dapat dilakukan melalui website http://airasia.javamifi.com/
    • Pilih tanggal penyewaan unit modem melalui website dan dapat melakukan pembayaran melalui Bank Transfer / Credit Card / Cash on Delivery (COD)
    • Unit modem dapat dikirimkan ke alamat Anda atau dapat diambil di Airport
    • Pengembalian unit modem dapat dilakukan di titik Airport atau pihak Javamifi dapat mengambil modem di alamat Anda
    • Desposit akan dikembalikan setelah unit modem dikembalikan

    Jasa pengiriman* unit modem dapat dilakukan dengan::

    • Agen delivery Javamifi untuk daerah Jakarta, Surabaya, Denpasar & Medan
    • Agen delivery airport di Soekarno-Hatta Terminal 2, Ngurah Rai-Bali, dan Juanda-Surabaya
    • Gojek untuk daerah Jadetabek (pengantaran same day sebelum pukul 15:00/pengantaran instan sebelum pukul16:00)
    • Grab Jadetabek (pengantaran instan sebelum pukul 16:00)
    • Si Cepat (Tutup pukul 16:00)
    • JNE (Tutup pukul 16:00)
    • REX (Tutup pukul 16:00)

    *Pengiriman gratis untuk jasa pengiriman reguler kecuali Go-send instan, Grab instan, dan pengiriman ekspres lainnya.
    *Pemesanan yang diterima sebelum waktu tutup akan diproses pada hari itu juga.
    *Waktu penerimaan unit tergantung pada jasa pengiriman yang dipilih.

    Titik Pengambilan Modem:

    • JavaMifi Booth@VFS Global, One Vasco Kuningan City lantai 1 Jakarta Selatan
    • JavaMifi Jakarta Head Office, Epicentrum Walk, Lantai 6, Setiabudi Jakarta Selatan
    • JavaMifi Operational Office, Jl Kejaksaan No.8 Pondok Bambu, Duren Sawit, Jakarta Timur
    • JavaMifi Surabaya Representative, Jl. Kutisari Utara III No 70, Jemur Andayani, Surabaya
    • JavaMifi Bali Representative, Jl. Buana Mertha II No. 12 Denpasar Barat, Denpasar
    • JavaMifi Batam Representative, Komp.Ruko Mitra Raya Blok A No.8, Batam
    • Alfamart & Indomaret Jabodetabek ( setelah pemesanan H+2)
    • Popbox Seluruh Indonesia (setelah pemesanan H+2)
    • JavaMifi Airport Agent di Bandara Soekarno- Hatta Terminal 2, Ngurah-Rai Bali, Juanda Surabaya

    Titik Pengembalian Modem::

    • Booth Javamifi
    • Alfamart Jabodetabek
    • Indomaret Jabodetabek
    • Pop Box seluruh Indonesia
    • Agen Airport di Bandara Soekarno-Hatta terminal 2, Ngurah-Rai Bali, Djuanda- Surabaya