Due to the viral outbreak of novel coronavirus (COVID-19), several home countries of destinations in AirAsia’s flight network have imposed a travel ban on guests either based on nationalities, the cities of origin, travel history, or the purpose of travel. You are strongly encouraged to check with your respective governments, embassies, or local authorities regarding any travel restrictions that may affect you.
Passengers affected can now move flight dates until 31 Mar 2021 without paying a fare difference and flight-change fee for:
Passengers affected are eligible for 2 Years Credit Account. Here’s how you can convert your flights to credits on airasia.com!
1.Select "COVID-19 Flight Changes" from AVA's main menu
2.Select "I want to change/cancel my flight"
3.Select Credit Account.
4.Type in ‘6’ for Credit Account.
5.Enter Subject "COVID-19 Voluntary Cancellation".
6.Type in booking number.
7.Provide full name and email.
8.Choose your flight.
9.Click the link and type in your BIG Member ID. Type ‘Y’ for request submission.
10.Success! Credits will be in your BIG Member account in 30 days!
Free Unlimited Date Change is subject to the following terms:
2 YEARS Credit Account from the date of issuance is subject to the following terms: