Due to the viral outbreak of novel coronavirus (COVID-19), several home countries of destinations in AirAsia’s flight network have imposed a travel ban on guests either based on nationalities, the cities of origin, travel history, or the purpose of travel. You are strongly encouraged to check with your respective governments, embassies, or local authorities regarding any travel restrictions that may affect you.

  • Free Unlimited Date Change (AVA)

      Passengers affected can now move flight dates until 31 Oct 2020 without paying a fare difference and flight-change fee for:

      • Flights departing between 23 Mar to 31 July 2020.
      • Bookings made on or before 17 April 2020.
      1. Select "COVID-19 Flight Changes" from AVA's main menu
      2. Select "I want to change/cancel my flight"
      3. Select "Move Flight"
      4. Enter booking number
      5. Enter last name, given name, DOB, email address
      6. Select "Move Flight" as your Service Recovery option
      7. Select your current flight
      8. Select your new flight dates and time
      9. Confirm your changes and receive your new itinerary!

  • 2 Years Credit Account

      Passengers affected are eligible for 2 Years Credit Account. Here’s how you can convert your flights to credits on airasia.com!

      1.Select "COVID-19 Flight Changes" from AVA's main menu

      2.Select "I want to change/cancel my flight"

      Select Credit Account.

      3.Select Credit Account.

      Type in ‘6’ for Credit Account.

      4.Type in ‘6’ for Credit Account.

      Enter Subject COVID-19 Voluntary Cancellation.

      5.Enter Subject "COVID-19 Voluntary Cancellation".

      Type in booking number.

      6.Type in booking number.

      Provide full name and email.

      7.Provide full name and email.

      Choose your flight.

      8.Choose your flight.

      Click the link and type in your BIG Member ID. Type ‘Y’ for request submission.

      9.Click the link and type in your BIG Member ID. Type ‘Y’ for request submission.

      Success! Credits will be in your BIG Member account in 30 days!

      10.Success! Credits will be in your BIG Member account in 30 days!

  • How it Works

      FREE UNLIMITED DATE CHANGE WITH AVA

      Free Unlimited Date Change is subject to the following terms:

      1. Check our updated COVID-19 guidelines.
      2. FREE Unlimited Date Change is a Flight-Change Fee and fare difference waiver.
      3. FREE Unlimited Date Change is applicable for existing bookings with travel dates from 23 Mar 2020 - 31 Jul 2020.
      4. Only applicable for existing flight bookings made on or before 17 April 2020
      5. New flight dates can be selected up until 31 October 2020.
      6. Subject to seat availability
      7. If a lower fare is available, the difference in fares will not be refunded to the passenger.
      8. The change is not confirmed until we issue you a new Itinerary.
      9. Changes on route(s) are not allowed.
      10. Only applicable via Ava on airasia.com, AirAsia app, Facebook Messenger or WeChat.
      11. This option is only applicable for direct online bookings made via airasia.com. It is not applicable for group bookings. Kindly refer to your respective travel agency or booking channel for any group booking recovery options.
      12. If you have pre-booked meals and seats that are not available on your new flight, you will be required to reselect a new option. Pre-booked checked baggage will be carried forward to your next flight. Price differences may apply.
      13. All add-ons are subject to availability.
      14. If you have made purchases on OURSHOP, kindly refer to the FAQ here.
      15. If you’ve made a hotel reservation, kindly contact our Customer Support Team via https://support.airasia.com: “Chat with AVA” and select “Hotels”.
      16. If you’ve purchased AirAsia Travel Protection, kindly refer to the FAQ here.
      17. Standard Terms & Conditions apply.

      2 YEARS CREDIT ACCOUNT

      2 YEARS Credit Account from the date of issuance is subject to the following terms:

      1. Guests affected by COVID-19 travel restrictions are eligible for 2 Years Credit Account.
      2. Check our updated COVID-19 guidelines.
      3. Credit Account cannot be transferred to another BIG Member ID or any third-parties.
      4. Credit Account is available in your BIG Member ID account under 'Credit Account'.
      5. Credit Account requests must be made through a BIG Member ID.
      6. Credit Account can only be utilized on our payment page when you select 'Credit Account' as payment method.
      7. Credit Account can be used for future travel booking and selective AirAsia add-on items (eg. seat, meals or baggage).
      8. Credit Account is not a direct refund to your Credit Card or bank account and is not the same as BIG Points.
      9. Not applicable for excess baggage or services purchased at the airport i.e. airport wheelchair fee, airport sports equipment fee etc.
      10. Credit Account can be utilised via AirAsia official website only.
      11. Click here more info on Credit Account usage.
      12. COVID-19-related Credit Account follows 730 calendar days from date of issuance. Should the full amount or balance not be utilized within the stipulated period, the Credit Account amount may be forfeited.
      13. This option is only applicable for direct online bookings made via airasia.com. It is not applicable for group bookings. Kindly refer to your respective travel agency or booking channel for any group booking recovery options.
      14. Standard Terms & Conditions apply.