Flying Safe with AirAsia

Here are some of the safety measures AirAsia is taking on the ground and in the air to minimise the risks concerned with COVID-19. #InThisTogether

AirAsia is stepping up all precautionary measures on the ground and in the air to ensure the safety and wellbeing of our guests and staff.

Warning

All guests are required to wear their own face masks in order to be permitted to travel.

BEFORE YOU TRAVEL, MAKE SURE:

Are you eligible to travel?
For Malaysians, please ensure that you are eligible to travel by applying through the Gerak Malaysia mobile apps
Arrive early at the airport
Arrive 3 hours before departure to allow enough time for all the necessary processes to take place.
Pre-book your hot meals online
Inflight Hot Meals will only be available when you pre-book meals online as there will be no onboard hot meal purchase available. Please pre-book your meals at least 24 hours ahead of your travel time.
Packaged snacks such as chips, nuts and chocolate, and canned or bottled beverages will be available as usual.
PRE-FLIGHT
Temperature Screening

Temperature Screening

Conducted at different checkpoints, including boarding gate.
 

Social Distancing

Social Distancing

Observed with floor markers at queuing areas including check-in counters & kiosks.

Hand Sanitiser

Hand Sanitiser

Available throughout all journey processing points for guests and staff.

Contactless Technology

Contactless Technology

Use web or mobile check-in to reduce surface and physical contact.

Crew Checks

Crew Checks

Before each flight crew are updated on the latest safety information and guidelines and go through temperature screening.

In-Flight
Cabin Baggage

Cabin Baggage

To facilitate social distancing during boarding and disembarkation, you are allowed only ONE small carry-on bag or laptop bag. Baggage size shall not exceed permitted dimension.

Mask Policy

Mask Policy

All guests are required to wear masks before boarding, during flight, and at baggage claim.


 

Crew Hygiene Standards

Crew Hygiene Standards

All crew will be practicing proper hygiene standards including hand sanitisation and wearing masks and gloves.

 

Food Safety

Food Safety

Onboard meals are made in accordance with food safety standards. Food and beverage service will be handled using gloves.

Emergency Assistance

Emergency Assistance

Crew are well trained to assist with any medical situation inflight including identification and isolation of anyone onboard who may feel unwell.

Aircraft Cleaning
Deep Cleaning

Deep Cleaning

Every night stop, our aircraft undergoes a 2-hour disinfection process using cleaning agents approved by the Public Health Authority and the aircraft manufacturer.

Cabin Sterilisation

Cabin Sterilisation

Before each flight the aircraft is sprayed with an aerosol disinfectant.

HEPA Air Filters

HEPA Air Filters

All our aircraft are equipped with HEPA filters, normally used in hospitals, which filter out particles and airborne contaminants such as viruses and bacteria.