Terms & Conditions of AirAsia points Top-Up and Redemption of AirAsia flights

1. To purchase AirAsia points during the online redemption booking process for AirAsia flights at AirAsia rewards on the AirAsia MOVE, a AirAsia member must have:
1. a minimum of 100 AirAsia points remaining in his or her AirAsia membership account to purchase the additional AirAsia points required via cash top-up for redemption of a single one (1) way flight;
2. a minimum of 100 AirAsia points remaining in his or her AirAsia membership account to purchase the additional AirAsia points required via cash top-up for redemption of a single two (2) way flight; and
3. during promotional period(s) as determined by BIGLIFE Sdn. Bhd. (Company No. 201001040731 (924656-U)) (“BIG”), minimum AirAsia points remaining in his or her AirAsia membership account must be equivalent to the base redemption fare being redeemed by AirAsia member.
2. AirAsia points can only be purchased and used against the redemption of flight tickets issued by AirAsia and the relevant AirAsia points must be utilized immediately for the respective flight. AirAsia points purchased cannot be used to pay for other rewards or products offered at AirAsia rewards on the AirAsia MOVE or converted to cash.
3. AirAsia points can only be purchased using a 3D secure payment mode.
4. AirAsia points purchased as part of top-up and redemption of AirAsia flights as stated herein are subjected to a non-refundable service fee.
5. The flights redeemed pursuant to top-up of AirAsia points via cash are subject to AirAsia’s terms and conditions of carriage including the refund policy (in the event of cancellation of flight) as stated therein and fare conditions applicable to the respective flight ticket and the AirAsia rewards membership terms and conditions.
6. BIG reserves the right to change the price of AirAsia points including the relevant service fee charged, impose additional restrictions on purchasing AirAsia points and/or conditions of obtaining AirAsia points at any time.
7. A AirAsia member may not sell his or her AirAsia points for cash or other consideration and a AirAsia member may not purchase AirAsia points from a third party. Any flight ticket that has been bought, sold or bartered by or to a AirAsia member may be cancelled or confiscated without prior notice in the sole discretion of BIG. If the flight ticket has been utilised either partially or fully, the AirAsia member will be liable for payment of travel on a full fare basis. All rights, including the right to bring legal action or to cancel a membership, are also reserved.
8. AirAsia points required to redeem AirAsia flights are available on a seat and flight specific basis and is strictly subject to availability. The number of AirAsia points required to redeem flights may change at any time until the booking is confirmed and AirAsia points have been successfully deducted as payment for the redeemed flight. Any change to the booking may result in a subsequent change in the fare amount as required and may also have associates fees. Any failure to board the redeemed flight and/or cancellation prior to departure will result in a forfeiture of the redeemed flight.
9. Flight tickets redeemed using AirAsia points and cash top-up may not be cancelled or changed to a different name prior to scheduled departure.
10. Upon completion of flight redemption, changes to the redeemed flight can be made under “Manage My Booking” webpage upon login to www.AirAsia.com, mobile login at AirAsia MOVE or at AirAsia airport sales counter. This is subject to any fare difference and flight change fee that may be applicable. Any changes to the redeemed flight can be made up to forty-eight (48) hours prior to the scheduled flight departure time subject to the following conditions:
1. If the new flight date is in a lower fare class than that of the originally booked flight, the difference in fare will not be refunded;
2. If the new flight date is in a higher fare class than that of the originally booked flight, the difference in fare shall be paid before the change of flight date/time can be completed;
3. Any proposed changes to the flight date and/or time is not confirmed until it is reflected in the booking itinerary; and
4. Any attempts to change the route/destination is strictly prohibited.
11. AirAsia points shall be deducted from the AirAsia member’s account at the time of redemption or booking of flight immediately.
12. AirAsia points do not have any monetary value and cannot be converted to cash. They cannot be sold, transferred or exchanged other than in accordance with AirAsia membership terms and conditions. The price for AirAsia points top up does not represent a monetary value for AirAsia points.