Explore AirAsia MOVE
menu
- Settings
- languageEnglishchevron_right
- infoAbout Uschevron_right
- mapTravel Informationchevron_right
- event_seatOur Products and Serviceschevron_right
- extensionPartners productchevron_right
-
Connect with Us
-
clear
language
arrow_drop_down
airasia ride enforces a strict zero-tolerance policy when it comes to any violation of our Code of Conduct, which applies to all airasia ride drivers. This comprehensive e-hailing driver guideline outlines specific infringements of our Code of Conduct that, if committed, may lead to the suspension or termination of user access to the airasia ride platform.
Mandatory Requirements for Drivers
Age 21 or above
Own a Malaysian Driving License
Own or rent a 4 - 10-seater vehicle, less than 15 years old
Agree with the platform fee
Do’s for Drivers
Comply with rules & regulations
Maintain vehicle’s safeness & cleanliness
Return left-behind items
Complete trip action accordingly
Dont’s for Drivers
Don’t smoke in the car
Don’t wear slippers, singlets & shorts
Don’t harass or threaten passengers
Don’t consume alcohol
Phone usage while a passenger is in the car is strictly prohibited.
Don’t set your own fare
Customer Service Details
Contact Number: 03-8660-0060
Live Chat: Click here
airasia ride Office: Block D6, Level 3, Setiawalk, Persiaran Wawasan, Pusat Bandar Puchong, 47160 Puchong, Selangor
To make the following changes, contact Customer Service
Frequently Asked Questions (FAQ)
What areas does airasia ride cover?
Will airasia ride help me obtain my PSV licence and e-hailing permits?
What is the maximum age requirement for a car to be eligible for airasia ride e-hailing service?
Do airasia drivers have insurance coverage?
What are Flexible Drivers and Allstar Drivers?
What happens if jobs don’t come in?
What happens if I click ‘accept’ and the job isn’t accepted?
What happens if my phone hangs?
What happens if I receive a job that is far from my current location?
What happens if the job can’t be completed?
What happens if the jobs still aren’t coming in, even after following the above recommendations?
Where can I find the Help Centre?
What happens if I don’t get a response from the Live Chat?
How can I join airasia ride’s Telegram group?
I have joined the group, but can’t seem to communicate with the group. What should I do?
AirAsia MOVE
Connect with Us