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airasia ride enforces a strict zero-tolerance policy when it comes to any violation of our Code of Conduct, which applies to all airasia ride drivers. This comprehensive e-hailing driver guideline outlines specific infringements of our Code of Conduct that, if committed, may lead to the suspension or termination of user access to the airasia ride platform.




Mandatory Requirements for Drivers

Age 21 or above
Age 21 or above
Own a Malaysian Driving License
Own a Malaysian Driving License
Own or rent a 4 - 10-seater vehicle, less than 15 years old
Own or rent a 4 - 10-seater vehicle, less than 15 years old
Agree with the platform fee
Agree with the platform fee

Do’s for Drivers

Comply with rules & regulations
Comply with rules & regulations
Maintain vehicle’s safeness & cleanliness
Maintain vehicle’s safeness & cleanliness
Return left-behind items
Return left-behind items
Complete trip action accordingly
Complete trip action accordingly

Dont’s for Drivers

Don’t smoke in the car
Don’t smoke in the car
Don’t wear slippers, singlets & shorts
Don’t wear slippers, singlets & shorts
Don’t harass or threaten passengers
Don’t harass or threaten passengers
Don’t consume alcohol
Don’t consume alcohol
Phone usage while a passenger is in the car is strictly prohibited.
Phone usage while a passenger is in the car is strictly prohibited.
Don’t set your own fare
Don’t set your own fare

Customer Service Details

Contact Number: 03-8660-0060

Live Chat: Click here

airasia ride Office: Block D6, Level 3, Setiawalk, Persiaran Wawasan, Pusat Bandar Puchong, 47160 Puchong, Selangor

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