Agents Terms of Use

Activities Specific Terms and Conditions for “Agent platform” Users
These Activities specific terms and conditions (“Terms and Conditions”) shall govern the Activities purchased by an “Agent” user (“you”) and shall be the legally binding document between you and AirAsia Com Travel Sdn Bhd (“AirAsia.com”, “us”, “we” or “our”).

“Agent platform” is a B2B Booking Portal offering its User’s to possibility to purchase AirAsia flights, hotels, SNAP, Activities, duty free items and any other products and services as made available from time to time.

By purchasing or redeeming the AirAsia.com products and/or services (“Activities”) offered under this platform, you are deemed to have accepted and agreed to these Terms and Conditions (and any additional terms and conditions stipulated by AirAsia.com), which may be amended and revised from time to time.

Purchase
1. Activities are powered and offered by AirAsia.com. The Activities listed for purchase under this platform are offered, provided, supplied and fulfilled by AirAsia.com or its partners or service partners (“Partner”) in accordance with the Partner's respective terms and conditions.

2. By clicking on the “Pay” button before you proceed with the purchase of Activities, you are deemed to have read, understood and expressly agreed to be bound by these Terms and Conditions as stated herein and any additional terms and conditions stipulated by AirAsia.com from time to time (as the case may be) including the decisions by AirAsia.com in all matters related therein.

3. All monetary transactions made by you on the website are handled and processed by AirAsia.com.

4. Redemption: Once you have made a purchase, the booking is confirmed immediately. Your ticket will be sent to you via email. The details of the Partners and ticket requirement will be stated on the ticket. Any attempted redemption of a ticket not consistent with these Terms and Condition may render the ticket void at our or our Partners’ discretion.

5. Acknowledgement: You hereby acknowledge that:
  • the Activities are limited and subject to availability. A particular Activity may not be available on a daily basis due to high demand at times such as weekends, public or school holidays. Further, you agree and accept that the Activity purchased does not guarantee availability on any particular Activity. As Activity schedules are subject to change without notice by the Partner, you agreed that you should always refer to the respective Partner for any information regarding the Activity purchased;
  • the Partners are the seller or provider of the Activities; and
  • the Partners are solely responsible for providing you with the Activities purchased.
6. We shall not be responsible or liable for any damages and loss you may incurred or suffered including but not limited to the following circumstances:
  • the purchase, redemption and/or use of the Activity by you;
  • your inability to redeem the Activity under any circumstances not due to the negligence or omission on the part of the Partner;
  • your inability to use the Activity purchased due to lost or misplaced ticket and/or the promo code contained therein; or
  • unauthorized use of Activity.
7. Restrictions: (i) Reproduction, sale, resale or trade of tickets is prohibited. Any attempt to carry out any of these will potentially void the ticket at our discretion. (ii) If the ticket is redeemed for less than its face value, there is no entitlement to a cashback, cash or new ticket equal to the difference between the face value and the amount redeemed. Also, tickets are redeemable in their entirety only and may not be redeemed partially.

8. Combination: It is at the discretion of the Partners to determine whether the ticket can be combined with any other promotions, vouchers, third party certificates or coupons.

9. Lost/stolen tickets: Neither we nor the Partners are responsible for lost or stolen tickets or the ticket reference numbers.

10. Expiry: The ticket (including, but not limited to, any discounts provided by through the ticket) expires on the date specified on the ticket itself. Any subsequent redemption after the expiry of the ticket will not be allowed.

11. Additional Information: You will be further subjected to the respective activities additional information that may be found in the relevant Activities page.

12. In the event, through no fault of you, the purchased Activity for a specific date is cancelled, terminated or postponed, rescheduled or delayed before you are able to carry out the Activity, you may choose to move your booking to another date, subject to the Partners ability to accommodate on the changed date, by contacting us via email at: support_activities@airasia.com. For avoidance of doubt, should you choose not to move the purchased Activity to another date, you agree and accept that the only liability of Partner to you shall be a refund as described in item Cancellation 2. below. You acknowledge and accept that this is the only legal remedy available for you.

Tours
1. You shall keep AirAsia.com in copy for all communication between yourself and the Partner.

2. You shall make all tour related bookings at least two (2) days prior to the designated date you intend to use the booked tour.

3. In the event that the tour you want to book or purchase is not available on the designated date, the Partner may offer you either (i) an alternative date to book the respective tour or (ii) offer you a full refund of the amount paid for such tour.

Cancellation
1. Activities in relation to events, attractions, theatre, shows and/or coupon tickets purchased by credit card or debit card payment are non-refundable and may not be cancelled upon confirmation of purchase, except in the event of failure by the Partner to provide, honour or fulfil the relevant Activities. In such instances, all queries with respect to any refund must be made by you via email to support_activities@airasia.com.

2. Refund of Activities purchased by credit card or debit card payment will be subject to the respective Partner cancellation or refund policy which will be available on the respective activity page. In the absence of such cancellation or refund policy on the activity page the following shall apply:
  • If the cancellation is made at least seven (7) calendar days in advance of the activity date, there is no cancellation fee and full refund will be given.
  • If the cancellation is made between three (3) to (6) calendar days in advance of the activity date, fifty per cent (50%) of the total Activity price will be charged as cancellation fee. The balance of fifty per cent (50%) will be refunded by your original method of payment.
  • If the cancellation is made within two (2) calendar days in advance of the activity date, one hundred per cent (100%) of the total Activity price will be charged as cancellation fee and there will be no refund given to you.
3. Any queries relating to the Activities after their booking or purchase shall be made directly with the respective Partner and AirAsia.com is not responsible for the actual Activities booked or purchased by you or the fulfilment thereof. The Activities do not constitute and should not be regarded as a recommendation or endorsement by AirAsia.com of any product or service listed, offered or sold through this platform or the quality, service level or rating thereof. AirAsia.com hereby expressly disclaims any representation, warranty or undertaking in relation to the quality, fitness, ability, suitability, status or adequacy of any product or service listed or offered by the respective Partner under Activities.

Award and Redemption of BIG Points
You will not have the possibility to be awarded or to redeem any BIG points for Activities booked or purchased here. The BIGLIFE Member terms and conditions, the rules governing BIG Loyalty, the BIG Membership and the BIG Points program, are restricting the collection and redemption of BIG Points to individuals only and further provide that BIG Members shall not use their membership for unauthorized activities with a view to profit.

Miscellaneous
1. The terms and conditions contained herein shall prevail over any inconsistent terms, conditions, provisions or representations contained in any other Activities or advertising materials for the Activities. In the event of any inconsistency between the English version and any translation thereof, the English version of these Terms and Conditions shall prevail and supersede.

2. AirAsia.com reserves the absolute right to vary, delete or amend any of these Terms and Conditions (wholly or in part) from time to time without any prior notice. AirAsia.com’s decision in relation to all aspects of the Activities is deemed final, binding and conclusive under all circumstances and no correspondence, complaint or appeal whatsoever will be entertained.

3. AirAsia.com, its subsidiaries, affiliates, and associated companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with the Activities.

4. AirAsia.com shall not be held liable for any claim, damages, personal injury or death, which you may incur or suffer during their use of products and service.

5. You agree to defend and indemnify AirAsia.com and any of our officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of your breach of these Terms and Conditions, your violation of any law or the rights of a third party or your use of our Information.

6. In addition to the terms and conditions contained herein, you also acknowledge and accept that upon the use of Activities, you will be further subjected to the respective Partner’s terms and conditions that may be found on the relevant Partner’s website.

7. In the event of any inconsistency between these Terms and Conditions and the Partner’s terms and conditions, these Terms and Conditions shall prevail but only to the extent to such inconsistency.

8. These Terms and Conditions shall be governed and construed in accordance with the laws of Malaysia and Airasia.com and you shall submit to the exclusive jurisdiction of the Courts of Kuala Lumpur, Malaysia.

9. In the event of inconsistency between the English language version and any other language translations, the English language version shall prevail.