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Document Can I change the name on my ticket?

A. If you want to transfer the booking to a different guest
Please note that name change option will no longer be available for all destinations effective 25th July 2014. 

B.If you only want to edit the name without changing the guest:

For an error, mispelling, or wrong sequence, changes will only be allowed for the following:
  • Typo error
  • Add on/removal of English name for Chinese guest
  • Title and gender change
  • Sequence change - swap of first name and last name is allowed
Please note that these changes are subject to approval.

Please have your booking reference number ready, prepare copies of the identification/travel documents with the accurate name on it, and then:
  1. Fill in e-form
  2. Chat to us on Live Chat
  3. Drop us a tweet at Twitter
In the mean time, please ensure that your name in your BIG Member profile is the same as your travel document. You may update this via Manage My Booking here.
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