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Document recently updated Can I request to re-route my flight to another destination if my flight has been cancelled?

a) Once the flight route is cancelled, AirAsia will notify the guests and options will be given, subject to the management's decision.

b) Changes on routes are not permitted and guests may refer to our Terms and Conditions  on this.

c) If the flight was cancelled (including route suspension) by AirAsia, guests may request for a refund

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