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Document What is your policy if a flight is cancelled?

We always do our best to adhere to the published schedule. We are fully aware that reschedules / cancellations not only disrupt our guests' travel plans, it affects our on time performance too. However, just like any other airline, sometimes flights are cancelled for various reasons.
In the event cancellation is unavoidable, guests can either:

(1) Travel on the next available flight without additional charges; or

(2) Retain the value of the fare in an AirAsia Credit Account where you can utilize the value within the next 90 days.

(3) Be offered a refund on the value to your bank account or credit or debit card if you choose not to proceed with your trip due to a flight cancellation and/or rescheduling that occurred three (3) hours or more, before or after the original scheduled departure time.

(4)  Be offered a refund if we are unable to convey you to/from your destination within forty-eight (48) hours from the scheduled time of departure (XT, D7 – Japan/US only)

(5)  Any compensation payable would be in accordance with the applicable Civil Aviation Requirements as stipulated by the Directorate General of Civil Aviation (India). For further information on the regulation click here (i5 only)

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