Template Details

Document Can I cancel my flight because I am ill or undergoing surgery?

If a guest is unfit to travel due to an illness or a medical procedure, guest must provide a doctor’s official letter stating their inability to travel. 

Please note that a cancellation fee (per guest per sector) will apply as stated in our Fees and Charges. Approved refund requests after deducting the cancellation fee will be refunded in the form of an AirAsia Credit Account where you can utilize the value within the next 90 days.

If it is due to the illness of an immediate family member, please submit proof of relationship e.g. Birth /Marriage Certificate.  

If a guest is unable to fly on a scheduled flight booked due to the death of an immediate family member, guest can request for refund to an AirAsia Credit Account only, subject to a copy of the death certificate and relationship documents being submitted to us. (No cancellation fee shall be imposed on the deceased’s booking).

AirAsia considers the following family members as "immediate":

  • Spouse
  • Children
  • Parents
  • Brothers & Sisters
  • Grandparent


medical reason, compassionate reason, sick, ill, operation, surgery, hospitalise, accident, injured, death, emergency, family medical, hospital, undergoing surgery, illness, surgery, sickness, fever

Can't find what you're searching for?

If this does not answer your question please search again or contact us via Contact Us

Did this answer help you?