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Document What happens if I make a double payment or double booking?

Our systems will not allow you to make the same booking (same name, same payment method, same flight date & time) within 24 hours.

Guests can request for a refund if the booking was duplicated e.g. guests performed more than 1 booking for flights with the same guest names, destinations, date and time. Departure date of the second booking must be within 24 hours from the departure date of the first booking.

Please note the following:
  • All refund requests must meet the following criteria:
o   Both bookings must be for the same date(s), flight sector(s) and destinations (origin and destination)
o   Both bookings must have the same guest name list
o   Must be submitted before the departure date of your flight.
o   We will maintain your first booking (based on the creation date and time) as a confirmed booking. Any approved refund requests will be processed for the 2nd or subsequent booking(s).

However, if you use a different payment method or you accidentally make the same booking after 24 hours it will result in a double booking (two tickets with different reference numbers). If that is the case, please fill up the e-form to request for a refund: in "Case Category" select "Feedback" and in "Type" select "Website Booking/Check-In";. Fill up all mandatory fields marked with an "*". You will need to provide the reference number of both of your bookings.

If you happen to have made a double payment (only one ticket and one reference number) please fill up the e-form: in "Case Category" select "Refund" and in "Type" select "Double Payment"; also fill up all mandatory fields marked with an "*".

A reply will be sent to the email address that you have entered in the passenger contact details. Kindly bear in mind that refund will be processed to the credit card or direct debit account that was used to make payment for the booking initially.

Guests can request for a refund if the same booking was charged more than once e.g. credit card was charged twice. Approved refund request for the excess amount paid will be refunded back to the original mode of payment based on the second or subsequent transactions.

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