Can I still make a change after completing self check-in ? What is the cut-off time?
After performing Self check-in via Web/Mobile/Kiosk passengers are allowed to do the following changes to their bookings;
- Baggage supersize ( you may purchase/upgrade baggage up to 4 hours to departure time.)
- Sports Equipment Fee ( should you decide that you would be travelling with sports equipment.) Not sure what is considered as sports equipment, kindly click this link and insert your destination cities eg: Kuala Lumpur to Singapore.
- Purchase or change meals ( you may add and change meals up to 24 hours to departure time)
- Purchase Comfort Kit ( you may purchase/add this up to 24 hours to departure time)
- Insurance ( you can only purchase, but can't change)
- Skybus ( you may purchase up to 48 hours before departure time )
- Tune Talk ( you may purchase up to 48 hours before departure time )
- Seat Assignment ( you may prebook seat up to 4 hours to departure time)
- Change flight time/date only (up to 4 hours for flight number beginning with I5 and up to 48 hours for all other flights before original departure time) - Go to Manage My Booking and Click on Change/Upgrade Flight. Refer to this article for more guidelines.
Please click here for our contact centre numbers, locations of our sales offices and airport sales counters.
Note: You are not allowed to do any other changes on manage my booking that is not listed above. You will need to reprint your boarding pass once you have done changes to your booking by going to manage my booking or by clicking this Link. We do not accept any bookings or changes to your meal selections within 48 hours from the scheduled departure time for flights to and/or from New Zealand and Gold Coast (Australia), or within 24 hours from the scheduled departure time for all other destinations.
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