Will there be charges if I check in at the airport counter for my flight?
A check-in fee of RM10 per guest will be charged for domestic flights (only within Malaysia). There will be no check-in fee for all international flights.
To save time and costs, you may perform web check-in, mobile check-in and kiosk check-in. If you are performing a web check-in, kindly make sure that you are able to print your boarding pass; if you are performing kiosk check-in make sure you have your 6-digit booking reference number ready.
There will be no counter check-in charge for baggage drop when guests have self-check-in.
Counter check-in is free of charge on other airlines. What is the rationale for AirAsia to implement a fee?
This is to promote better efficiency and be cost effective. We will now focus on self- check-in and counter check-in will be chargeable as it is an additional service with added human resources. It will be considered as part of our value added service to our guests.
Counter check-in charges will also be part of ancillary revenue stream.
What is counter check-in fee?
Counter check-in fee is a service fee that applies to a guest who performs a manual check-in at the airport check-in counter for domestic flights (only within Malaysia).
The RM10 charge is based on the calculation of rental and manpower cost needed per day of operations, for one guest per check-in counter.
Is the fee charged per booking or per guest?
The fee is charged per guest and per check-in basis.
Does the fee differ for children and adult?
No. Counter check-in fee will be charged at the same rate for every guest checking in at the counter regardless of age.
I’ve paid for the counter check-in fee but my flight was cancelled, what should I do?
In case of flight cancellation, you are entitled for a full refund or be placed on the next available flight. Guests who are moved to a new flight due to flight reschedule/cancellation, check-in fee will be exempted for recheck-in of the new flight.
Who are exempted from the counter check-in fee?
Guest(s) with reduced mobility/special guests
Recheck-in due to flight retime/reschedule
Will receipts be issued for the counter check-in fee payment?
Yes. Our ground staff will issue guests with a receipts after payment is made.
Are there any other options for check-in without paying for the charges?
AirAsia provides FREE, EASY & QUICK services for you to self-check-in. You can check-in from 14 days up to 1 hour before your flight scheduled departure.
Will I still be charged the counter check-in fee in case of kiosk breakdown?
Yes, as manual check-in procedure at the counter needs to be performed in the event of kiosk breakdown. Guests are strongly encouraged to perform WEB check-in to avoid such incident.
I am travelling in a group and there are more than 9 passengers under the same PNR, can I perform self-check-in to avoid the counter check-in fee?
Yes, you can do WEB check-in for group booking.
Can I check-in at the Baggage Drop Counter and pay the counter check-in fee at the Baggage Drop Counter?
No. Baggage Drop Counters are dedicated for guests who have performed self-check-in to shorten their check-in process and to avoid creating long queues at the Baggage Drop Counters. If you wish to check-in at the counters, please proceed to the conventional check-in counters instead.
I had performed self-check-in, but I forgot to bring my boarding pass with me to the airport. Will I be charged for the printing of my boarding pass at the counter?
Yes. If you request to print your boarding pass at the airport check-in counters, it will be considered as recheck-in. Check-in fee will apply only for domestic flights (within Malaysia).
In case of 2D barcode scanner machines breakdown or I have a problem scanning my 2D barcode using the machine, what should I do? Will I be charged the counter check-in fee to print my boarding pass?
In case of 2D barcode scanner machine breakdown, you may use your 6-digit alphanumeric booking reference number at kiosk to reprint boarding pass.
Alternatively, you can proceed to the check-in counter to request for a free check-in provided that you present your 2D barcode to the staff at the check-in counter to prove that you have already self-checked-in.
If you have a problem scanning your 2D barcode, kindly look for our ground staff on duty for assistance.
counter charges, check in, check-in, checkin, self checkin, charges, fee, fees, payment, domestic flight, counter check in, reprint boarding pass, print boarding pass at airport