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Document What do I need to do when I arrive at the airport, to make sure I board my flight on time?

There are a few simple steps you can follow to make sure you can successfully board your flight on time!

1. Be early: Make sure you arrive at the airport at least 2 hours before your flight so you are not in a rush

2. Check-in baggage security scanning: If you have bags to check in, make sure you perform security scanning, obtain the security sticker then proceed to bag drop-off counter (closes 60 minutes before departure!)

3. Get your boarding pass: you will need to ‘Check-In’ to get your boarding pass. There are a few different ways you can do this:

Closes 1 hour before departure for non AirAsia X (D7) flights, & 4 hours before departure for AirAsia X flights:
a. Web check in & print prior to departing for airport
b. Mobile check in, then use airport mobile scanner to scan SMS barcode & print boarding pass
c. Self check-in kiosks using 6-digit booking reference number (new check in only, cannot re-print boarding pass)
Self-check in step by step guide.

Closes 60 minutes before departure:
d. Check your counter number on the screens and proceed to airport check in counter

4. Travel Document check: For international flights, especially to Australia, you MUST go to this counter to present your passport before your boarding pass is valid

5. Immigration: Lines can be long so make sure you allocate at least 15-30 minutes, and have your boarding pass and passport / ID ready

6. Hand-carried baggage scanning: After immigration, you will need to perform another security scan for your bags to be carried on board. Remove your laptops, smart phones and tablets to be scanned separately. You must comply with the size dimensions and weight must not exceed 7kg. For more detail on these rules see this article.

7. Boarding: make sure you are at your departure gate early as it will CLOSE 20 minutes before departure time. There will be queues and sequenced boarding - see this article.
If you plan to do some duty free shopping and to enjoy the various food & beverage outlets at the airport, we advise you to use the outlets past immigration, near your boarding gates. Always check your time and departure gate on the screens and make sure you listen out for announcements.
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