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Document Counter Service Option -Thailand

1.    What is a Counter Service option?
Counter Service option provides guests the convenience of paying for online booking in cash at any counter service/7-Eleven branches nationwide in Thailand. This ONLY applies to Guests departing from Thailand.
2.    Can I choose Counter Service option for any online booking?
No, this option is only available for domestic and international flights departing from Thailand. The travel date must be more than 5 days from the day you make your booking.
3.    If I select Counter Service option during an online booking, where do I go to make the cash payment?
You can make the cash payment at any Counter Service/ 7-Eleven branch nationwide in Thailand.
4.    If I choose Counter Service option, can I pay in any currency?
No, payment currency is in Thai Baht (THB) Only.
5.    Are there any additional charges if I pay via Counter Service?
Yes. A Counter Service of THB50 per guest will be collected. Additionally, payment fee at counters listed below will also be charged.
·         Booking Amount from1-30,000 THB   Additional Charge THB 30
·         Booking Amount from 30,001-60,000 THB Additional Charge THB 60
·         Booking Amount from 60,001-90,000 THB Additional Charge THB 90
6.    If I am making Fly-Thru booking departing from another city with a transit in Thailand, can I pay via the Counter Service?
No, this option is available for guests departing from Thailand only.
7.    If I did not take note of the payment reference number, how can I retrieve the information so I can proceed with the cash payment?
An email notification with your payment reference number will be sent to your registered email address.
8.    How much time do I have to make the cash payment via Counter Service and how will I get my confirmed e-ticket?
You are required to make cash payment within 24 hours from the time you made an online booking or when you have received your payment reference number via an e-mail notification. The booking expiry time is displayed when you select the Counter Service option online.
After cash payment has been made, your e-ticket will be emailed to you.
9.    Can I make partial payment with Counter Service option?
No, you are required to make full payment as indicated in your online booking.
10.  Can I use the payment receipt from Counter Service/ 7-Eleven as my e-ticket for check-in? 
No, as that is not our e-ticket.  Your e-ticket will be sent to your registered e-mail once the booking is updated after payment has been made.
11.  I have paid via Counter Service before, but the option is not there now. How can I make payment using the option now? 
You may have selected the flights within (5) days of departure which is not covered by our Counter Service payment option. To enjoy the convenience this service please book flights more than five days from the date of the booking.
12.  I have booked and paid for my flight via Counter Service, I would now like to add baggage/meals/pick a seat. Can I still add this?
Yes, you can, you may go to Manage My Booking via www.airasia.com for these add-ons. However, you will not be able to pay for these add-ons at the counter or via Counter Service; you will have to pay for these additional online purchases using your credit card.
13.  Can I book for a flight via the Counter Service?
Yes, you may also book a flight at the Counter Service.
14.  Can I make changes to my booking via the Counter Service?
No, you will need to go to Manage My Booking via www.airasia.com to make any changes.
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