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Document Indomaret Payment Option

1. What is Indomaret payment option? 
Indomaret payment option provides guests the convenience of paying their online or call centre flight booking in cash at any Indomaret branch in Indonesia.
 
2. Can I choose Indomaret option for any online booking or purchase? 
No, this option is only available for online or via call centre booking for domestic and international flights departing from Indonesia.
 
3. If I choose Indomaret option, can I pay in any currency? 
No, payment currency is Indonesia Rupiah (IDR) only.
 
4. Are there any additional charges if I pay via Indomaret? 
Yes. To avail of the convenience of paying cash via Indomaret, a service fee of IDR5,000 per transaction will be collected. This amount is collected separately by Indomaret during your payment.
 
5. If I am making Fly-Thru booking departing from another city with transit in Indonesia, can I pay via Indomaret? 
Yes, as long as the first departing flight is from Indonesia, you are allowed to pay via Indomaret.
 
6. If I selected Indomaret during online or call centre booking but did not proceed with the cash payment, can I make a new booking for the same flight? 
Yes, you may do so and pay via other payment options available with us.
 
7. If I forgot to write down the payment reference number, how can I retrieve the information so I can proceed with the cash payment? 
You may call to our call centre to retrieve your booking details and proceed with payment thereafter. 
 
8. How much time do I have to make my cash payment via Indomaret option?
You are required to make cash payment within 2 hours from the time as advised 
 
9. How will I get my confirmed e-ticket or flight booking? 
After cash payment has been made, your e-ticket will be emailed to your registered email with us.
 
10. Can I make partial payment with Indomaret option? 

No, you are required to pay the full amount indicated in your booking.
 
11. Can I use the payment receipt from Indomaret as an airline ticket for boarding? 
No, it is not a valid travel ticket. An itinerary (e-ticket) will be sent to your registered e-mail once the booking is updated with payment complete.
 
12. Can I request for refund? 
Yes and it will be covered by our existing refund terms & conditions.
  
13. I have booked and paid for my flight via Indomaret, I would now like to add baggage/meals/pick a seat. Can I still add this? 
Yes you can, you may go to Manage My Booking on www.airasia.com for these add-ons. However, you won’t be able to pay for these add-ons at the counter or via Indomaret; you will have to pay for these additional online purchases using your credit card online. Please use the booking reference number given in the e-ticket sent to your e-mail.
 
14. I want to book a flight for tomorrow  (or the next  day) and want to pay via Indomaret but the option is not available. 
Sorry, Indomaret is only available for booking made more than two (2) days before flight departure. However, you may still proceed with your booking and pay via credit card or other payment options as indicated in our website.
 
15. I don’t have an existing booking yet, can these Indomaret branches create my reservation? 
No, the branches only accept cash payments for those with payment reference number and does not act as a booking channel.
 
16. Can I make last minute changes on my booking through Indomaret? 
No, you will need to go to Manage My Booking on www.airasia.com to make any changes. Any additional charges will have to be paid online using a credit card. Please use the booking reference number given in the e-ticket sent to your e-mail.

17. What is the maximum permitted number of transactions at Indomaret?
The maximum permitted number of transactions at the Indomaret counter is 5 million Rupiah per transaction. Indomaret may reject transactions that exceed the maximum number specified.
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