The Beginner's Guide to AirAsia : Our Offerings

2.1 : Our offerings can be found at

Services include:

Flight bookings

Low fare finder

Customised travel

Inflight comforts

Island & City Transfers

Fly direct, Fly-Thru or self connect

Travel insurance

Destination highlights

TuneTalk simcard (Malaysia only)

Airport bus ticketing (Malaysia only)


2.2 : Everything you need online

a) Flight bookings + low fare finder

    Find the lowest fares with our low fare finder and we’ll transform you into a professional bargain hunter in a few simple steps. Read our step-by-step booking guide.


b) Customised travel

i. Member benefits

Being an AirAsia member has its perks. You’ll have access to exclusive privileges and offers. Find out about our member benefits.

ii. Pick add-ons

    c) Guides for everything AirAsia


    i. Travel guides for our destinations

    Let our guides lead the way on your next adventure to our awesome destinations. They’re jam-packed with juicy content and filled with great insider tips to get you started on your journey. Download them all, because they're all FREE.

ii. Guides to navigate your way around

Navigate your way through with ease. Here’s a guide for worry-free travelling:

    d) Self Check-In

    i. Web check-in

    Save time by checking-in up to 14 days earlier so that when you fly, you only need to print your boarding pass and itinerary. Learn how web check-in simplifies travel.

    ii. Mobile check-in

    You’re on the road and only a few hours away to catching your flight? Not a problem. With AirAsia’s Mobile App, you can check-in on your mobile up to 1 hour before your flight. Do your own mobile check-in now.

    iii. Kiosk check-in

    For those without a printer or smartphone access, worry not as you can always use the kiosks available at selected airports. Simply by entering your Booking Number, and you can check yourself in and print your own boarding pass.


    e) Pay any way you like

    Aside from our online credit and debit card payment channel, we provide a wide range of payment methods like ATMs and via partners (7-Eleven in Thailand, Indomaret in Indonesia) for convenient bookings with us. Find the easiest payment channel for you.


    f) All on mobile

    AirAsia Mobile App

    Even when you’re on-the-go, you can still grab low fares and purchase/upgrade add-ons. All these and more are available to you on the AirAsia Mobile App for iOS and Android.


    g) Fly direct, Fly-thru or self connect

    i. Fly direct

    Fly directly to over 100 destinations across Asia, Australia and the Middle East.

    ii. Fly-Thru

    Our ‘Fly-Thru’ service is designed to provide easy flight connection for guests who wish to transit to a final destination without passing through again immigration check points and baggage check-ins.


    iii. Self connect

    Customise your journey and plan your trip through our point-to-point services. Fly direct and connect as you please to your desired destination.

    *Note: This is not a service. You must pass through every immigration point and checked baggage will need to be picked up/rechecked-in at every destination.


    h) Best inflight read

    Nothing beats our award-winning magazine. It’s loved so much that it has been ‘nicked’ off the planes often. Don’t steal it, just read it online @


    i) Red Carpet treatment

    Take the Red Carpet and experience VIP treatment from the moment you check-in till the moment you board. The perks include:

      Lounge access

      Priority check-in & boarding

      Priority baggage tags

      Buggy service

      Fast departure immigration/security clearance


      j) Hotel, tours and flights

      With AirAsia Expedia and AirAsiaGo, you can book your flights, hotels and tours in one go. It’s like having your own personal travel agent!

      i. AirAsia Expedia great deals!

      ii. AirAsiaGo whenever you go!

      iii. Tune Hotels

    2.3 : We’re also available near you

      Be it in the city or at the airport, we have various sales offices, AirAsia Travel & Service Centres (ATSC) and authorised travel agents at your service at all of our destinations. Here, you can book or change flights, print itineraries or boarding passes, and even enquire about our available flights for the coming week.

      Find the nearest point to you with the links below:

    a) AirAsia Sales Office (owned and managed by AirAsia)

    b) AirAsia Sales Centres (authorised agents)