AirAsia System Upgrade

Guests advised to perform earlier web or mobile check-in for travel convenience

SEPANG, 7 April 2014

As part of AirAsia’s continuous effort to provide enhanced online experience for guests, the airline will be carrying out a system upgrade and maintenance of its website ( starting from 11 – 12 April 2014.

Online flight booking services via website and mobile will be temporarily unavailable from 10pm on Friday, 11 April 2014 (Malaysia time/GMT+8) to 4am on Saturday, 12 April 2014 (Malaysia time/GMT+8). 

During this maintenance period, flight booking through AirAsia sales offices, counters and call centre will also be unavailable.

During the downtime, guests will not be able to perform self-check in via web, mobile and at the self-check in kiosks, as well as the ‘manage my booking’ feature online.

All guests who are flying during this period are strongly advised to perform early check-in via web or mobile before the disruption period, to avoid any inconvenience to their travel plans. Web or mobile check-in is available from 14 days prior to departure for both AirAsia flights and AirAsia X flights.

Guests may still book hotel accommodation, tour packages or car rentals at, which is not affected by the system upgrade and maintenance.

All affected guests will be informed via email and SMS about the online service disruption. Guests may also refer to AirAsia’s Twitter ( and Facebook ( for updates.