Get your VIP treatment with our Red Carpet service and enjoy a speedier travelling process all the way from check-in to landing.
Our Red Carpet privileges include a dedicated check-in area, access to the lounge and priority boarding as well as priority baggage delivery upon arrival.
Red Carpet service is available for all AK, FD, QZ, XJ and XT flights departing from selected destinations.
Privileges
Select your departing airport:
| Depart from Bangkok - Don Mueang |
| Priority check-in |
International Terminal (Counter 2J for FD, AK, QZ, and XT. Counter 4J / 4H for XJ)
Domestic Terminal
(Counter 10J) |
Access to premium lounge*
(Maximum 2.30 hours)
|
 |
| Priority Boarding |
|
Priority Baggage
(Be the FIRST to collect your baggage upon arrival)
|
|
*Domestic Terminal: The Coral Executive Lounge / International Terminal : The Coral Executive Lounge
Service Charges
|
| Depart from Bangkok - Don Mueang |
Walk-in domestic
(Up to 1 hour before flight)
|
THB 1,000 |
Pre-book domestic
(Up to 4 hours before flight)
|
THB 800 |
Walk-in international
(Up to 1 hours before flight)
|
THB 1,200 |
Pre-book international
(Up to 4 hours before flight)
|
THB 1,000 |
|
|
|
| Depart from Hat Yai |
| Priority check-in |
Domestic Terminal |
Access to premium lounge*
(Maximum 2.30 hours)
|
|
| Priority Boarding |
|
Priority Baggage
(Be the FIRST to collect your baggage upon arrival)
|
|
*Domestic Terminal :The Coral Executive Lounge
Service Charges
|
| Depart from Hat Yai |
Walk-in domestic
(Up to 1 hour before flight)
|
THB 1,000 |
Pre-book domestic
(Up to 4 hours before flight)
|
THB 800 |
|
|
|
| Depart from Brisbane |
| Priority check-in |
|
Access to premium lounge
(international terminal : The Plaza Premium Lounge Departures (Level 4), Brisbane Airport Maximum 3 hours)
|
|
| Priority Boarding |
|
Priority Baggage
(Be the FIRST to collect your baggage upon arrival)
|
|
Service Charges
|
| |
| Depart from Brisbane |
Walk-in international
(Up to 1 hour before flight)
|
AUD85 |
Pre-book international
(Up to 4 hours before flight)
|
AUD75 |
|
|
| Depart from Chiang Mai |
| Priority check-in |
International Terminal (Counter 1) |
Access to premium lounge*
(Maximum 2.30 hours)
|
|
| Priority Boarding |
|
Priority Baggage
(Be the FIRST to collect your baggage upon arrival)
|
|
*International Terminal :The Coral Executive Lounge
Service Charges
|
| |
| Depart from Chiang Mai |
Walk-in international
(Up to 1 hours before flight)
|
THB 1,200 |
Pre-book international
(Up to 4 hours before flight)
|
THB 1,000 |
|
|
| Depart from Kuching |
Dedicated counter check-in
(FREE check-in service) |
Counter D8 |
Access to the lounge
(Maximum 2 hours)
|
 |
Buggy service
(Subject to aircraft parking bay distance)
|
|
| Priority check-in baggage and tagging |
|
Priority arrival baggage handling
(Be the FIRST to collect your baggage upon arrival)
|
|
Service Charges
|
| |
| Depart from Kuching |
Walk-in domestic
(up to 1 hour before flight)
|
RM 132.50 |
Pre-book domestic
(up to 4 hours before flight)
|
RM 106 |
Walk-in international
(up to 1 hour before flight)
|
RM 125 |
Pre-book international
(up to 4 hours before flight)
|
RM 100 |
|
|
| Depart from Kota Kinabalu |
Dedicated counter check-in
(FREE check-in service)
|
Counter D15 |
Access to the lounge
(Maximum 2 hours)
|
|
Buggy service
(Subject to aircraft parking bay distance)
|
|
| Priority check-in baggage and tagging |
|
Priority arrival baggage handling
(Be the FIRST to collect your baggage upon arrival)
|
|
Service Charges
|
| |
| Depart from Kota Kinabalu |
Walk-in domestic
(up to 1 hour before flight)
|
RM 132.50 |
Pre-book domestic
(up to 4 hours before flight)
|
RM 106 |
Walk-in international
(up to 1 hour before flight)
|
RM 125 |
Pre-book international
(up to 4 hours before flight)
|
RM 100 |
|
|
| Depart from Penang |
Dedicated counter check-in
(FREE check-in service)
|
Counter 28 |
Access to the lounge
(Maximum 2 hours)
|
|
Buggy service
(Subject to aircraft parking bay distance)
|
|
| Priority check-in baggage and tagging |
|
Priority arrival baggage handling
(Be the FIRST to collect your baggage upon arrival)
|
|
Service Charges
|
| |
| Depart from Penang |
Walk-in domestic
(up to 1 hour before flight)
|
RM 132.50 |
Pre-book domestic
(up to 4 hours before flight)
|
RM 106 |
Walk-in international
(up to 1 hour before flight)
|
RM 125 |
Pre-book international
(up to 4 hours before flight)
|
RM 100 |
|
|
| Depart from Phuket |
| Priority check-in |
International Terminal (Counter D10)
Domestic Terminal (Counter 67) |
Access to premium lounge*
(Maximum 2.30 hours)
|
|
| Priority Boarding |
|
Priority Baggage
(Be the FIRST to collect your baggage upon arrival)
|
|
*Domestic Terminal: The Coral Executive Lounge / International Terminal :The Coral Executive Lounge
Service Charges
|
| |
| Depart from Phuket |
Walk-in domestic
(Up to 1 hour before flight)
|
THB 1,000 |
Pre-book domestic
(up to 4 hours before flight)
|
THB 800 |
Walk-in international
(Up to 1 hours before flight)
|
THB 1,200 |
Pre-book international
(Up to 4 hours before flight)
|
THB 1,000 |
|
|
| Depart from Singapore |
Dedicated counter check-in
(FREE check-in service)
|
Row 13, Counter 1 |
Access to the lounge
(Maximum 2 hours)
|
|
Buggy service
(Subject to aircraft parking bay distance)
|
|
| Priority check-in baggage and tagging |
|
Priority arrival baggage handling
(Be the FIRST to collect your baggage upon arrival)
|
|
Service Charges
|
| |
| Depart from Singapore |
Walk-in
(up to 1 hour before flight)
|
SGD 70 |
Pre-book international
(up to 4 hours before flight)
|
SGD 60 |
|
|
| Depart from Udon Thani |
| Priority check-in |
Domestic Terminal |
Access to premium lounge*
(Maximum 2.30 hours)
|
|
| Priority Boarding |
|
Priority Baggage
(Be the FIRST to collect your baggage upon arrival)
|
|
*Domestic Terminal : The Coral Executive Lounge
Service Charges
|
| |
| Depart from Udon Thani |
Walk-in domestic
(Up to 1 hour before flight)
|
THB 1,000 |
Pre-book domestic
(up to 4 hours before flight)
|
THB 800 |
|
|
Terms & Conditions - Thailand
Charges/Fees
- When you purchase the Red Carpet service with your flights, whether it’s for new or recent
bookings you will be charged accordingly.
- Please refer to table above for Red Carpet service charges.
- Children who are 24 months old and above are required to pay the full price.
Refund
The Red Carpet service fee is non-refundable if you missed your flight. However, if the flight is cancelled and you decide to take the refund option, then you will be entitled to a full refund. If you missed your original flight and take the next flight, then the Red Carpet fee paid shall be transferred to your next flight accordingly.
Flights
- Red Carpet service is non-transferable, non-reroutable and non-refundable
- If your flight is cancelled or terminated, then you have the option of getting a full refund of the Red Carpet service or transfer the service to your next available flight.
Availability
- Red Carpet service is available for all AK FD QZ XJ XT and Z2 flights departing from Bangkok - Don Mueang , Phuket, Chiang Mai Udon Thani and Hat Yai
- Limited to 10 Red Carpet guests per flight except for flight departing from Bangkok - Don Mueang , Phuket, Chiang Mai and Udon Thani.
- Guest using the Fly-Thru service departing from Phuket and Chiang Mai transiting in Bangkok - Don Mueang can enjoy lounge access at Don Mueang International Airport's international terminal.
Pre-book Red Carpet
The Red Carpet service can be found in “Manage My Booking” and is available up to 4 hours before Scheduled Time of Departure.
How to book Red Carpet in "Manage My Booking" via AirAsia Mobile App
How to book Red Carpet in "Manage My Booking" via Website
Airport Purchase
You can purchase the Red Carpet service at the airport within 4 hours up to 1 hour before Scheduled Time of Departure.
Lounge Service
Availability of food and/or beverages at lounge may vary at airports.
Terms & Conditions - Brisbane
Charges/Fees
- You will be charged accordingly upon purchase of the Red Carpet service.
- Please refer to the table above for Red Carpet service charges.
- Children aged 24 months and above are required to pay the full price.
- Children under the age of two (24 months) must be accompanied by an adult to access the Red Carpet service. Maximum number of children per adult is two (2).
Refund
The Red Carpet service fee is non-refundable if you miss your flight. However, if your flight is cancelled, you are entitled to a full refund. If you miss your original flight and take the next available flight, the Red Carpet fee paid shall be transferred to your new flight accordingly.
Flights
- Red Carpet service is non-transferable, non-reroutable and non-refundable.
- If your flight is cancelled or terminated, then you have the option of getting a full refund of the Red Carpet service or transferring the service to your next available flight.
Availability
- Red Carpet service is available for XJ flights departing from Brisbane.
- Red Carpet service is limited to ten (10) guests per flight.
Pre-book Red Carpet
The Red Carpet service can be found in “My Bookings” and is available for purchase up to 4 hours before scheduled time of departure.
How to book Red Carpet in "Manage My Booking" via AirAsia Mobile App
How to book Red Carpet in "Manage My Booking" via Website
Terms & Conditions
Charges/Fees
- When you purchase the Red Carpet service with your flights, whether it’s for new or recent
bookings you will be charged accordingly.
- Please refer to table above for Red Carpet service charges.
- Children who are 24 months old and above are required to pay the full price.
Refund
The Red Carpet service fee is non-refundable if you missed your flight. However, if the flight is cancelled and you decide to take the refund option, then you will be entitled to a full refund. If you missed your original flight and take the next flight, then the Red Carpet fee paid shall be transferred to your next flight accordingly.
Flights
- Red Carpet service is non-transferable, non-reroutable and non-refundable
- If your flight is cancelled or terminated, then you have the option of getting a full refund of the Red Carpet service or transfer the service to your next available flight.
Availability
- Red Carpet service is available for all AK, FD, QZ , XT and XJ flights departing from Bangkok - Don Mueang , Phuket, Chiang Mai and Udon Thani.
- Limited to 10 Red Carpet guests per flight except for flight departing from Bangkok - Don Mueang , Phuket, Chiang Mai and Udon Thani.
- Guest using the Fly-Thru service departing from Phuket and Chiang Mai transiting in Bangkok - Don Mueang can enjoy lounge access at Don Mueang International Airport's international terminal.
Pre-book Red Carpet
The Red Carpet service can be found in “Manage My Booking” and is available up to 4 hours before Scheduled Time of Departure.
Airport Purchase
You can purchase the Red Carpet service at the airport within 4 hours up to 1 hour before Scheduled Time of Departure.
Lounge Service
Availability of food and/or beverages at lounge may vary at airports.
Got questions about Red Carpet? Just Customer Support.