Home Our Fares Fare rules Fare rules Whether it's Low Fare, Premium Flex or Premium Flatbed, each fare carries its own set of rules and perks. Just select the best fare type of your choice to have an awesome journey with us. Select your chosen fare below to find out the rules that apply to each fare Low fare Low fare + Value Pack Premium Flex Premium Flatbed Low fare: Availability Notes Date/time change Up to 48 hours before scheduled departure time. Subject to any fare difference and change fee (per guest per sector) Name change Destination change Refunds on fare and add-ons Miss check-in deadline or fail to board Non-refundable/loss of fare. Check your itinerary for strict check-in and boarding times. Travel details changes Free changes via ‘Manage my booking’ (except name change) Fees apply for changes at airport counter Currency All amounts will be charged in the currency of the departing country unless selected otherwise. Allowed Not allowed Low fare + Value Pack: Availability Notes Date/time change Up to 48 hours before scheduled departure time. Subject to any fare difference and change fee (per guest per sector) Name change Destination change Refunds on fare and add-ons Miss check-in deadline or fail to board Non-refundable/loss of fare. Check your itinerary for strict check-in and boarding times. Travel details changes Free changes via ‘Manage my booking’ (except name change) Fees apply for changes at airport counter Currency All amounts will be charged in the currency of the departing country unless selected otherwise. Allowed Not allowed Premium Flex: Availability Notes Date/time change Up to 2 hours before scheduled departure time. Not applicable for new bookings made within 4 hours. Next available flight is 3 hours for AirAsia flights and 4 hours for AirAsia X flights; or later. Subject to any fare difference. Name change Destination change Refunds on fare and add-ons Miss check-in deadline or fail to board Non-refundable/loss of fare. Check your itinerary for strict check-in and boarding times. Travel details changes Free changes via ‘Manage my booking’ (except name change) Fees apply for changes at airport counter Currency All amounts will be charged in the currency of the departing country unless selected otherwise. Allowed Not allowed Premium Flatbed: Availability Notes Date/time change Up to 2 hours before scheduled departure time. Next available flight is 4 hours; or later. Subject to any fare difference Name change Destination change Refunds on fare and add-ons Miss check-in deadline or fail to board Non-refundable/loss of fare. Check your itinerary for strict check-in and boarding times. Travel details changes Free changes via ‘Manage my booking’ (except name change) Fees apply for changes at airport counter Currency All amounts will be charged in the currency of the departing country unless selected otherwise. Allowed Not allowed