In line with the U.S. Department of Transportation “Enhanced Protection for Airline Passenger” regulations (14 CFR Part 259), following is the AirAsia X U.S. Tarmac Delay Contingency Plan (The Plan). The Plan applies to all scheduled and public charter flights that depart from or arrive at a U.S. airport.
- As per the regulation our aircraft is not permitted to remain on the tarmac in a U.S. airport for more than four hours before allowing passengers to deplane, unless:
- The pilot-in-command determines there is a safety-related or securityrelated reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or
- Air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.
- We will provide passenger with adequate food and potable water no later than two hours after our aircraft leaves the gate (in the case of a departure) or touches down (in the case of an arrival) if our aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service.
- We will provide operable lavatory facilities, as well as adequate medical attention if needed, while our aircraft remains on the tarmac.
- We will notify our passengers every 30 minutes regarding the status of the tarmac delay, including the reason for the delay, if known.
- We will notify our passengers 30 minutes after scheduled departure (including any revised departure time that passengers were notified about before boarding) and every 30 minutes thereafter that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open, if the opportunity to deplane actually exists.
- We have sufficient resources to implement the Plan.
- We have coordinated the Plan with all applicable airport authorities, including U.S. Customs & Border Protection and the Transportation Security Administration, at all U.S. airports that we serve, including all diversion airports.